Senior Claims Resolution Specialist - Complex Casualty Southwest Region

About the Role

The team at Liberty Mutual values professionalism, integrity, and empathy, and as such, you will be working in an environment that prioritizes these principles. With a focus on employee growth and development, you can expect to receive advanced technical training and mentorship opportunities to expand your impact.

What You Will Do

• Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims
• Assess coverage, liability, and damages, recommending settlement strategies and escalating as necessary
• Identify potential suspicious claims and refer to SIU, as well as opportunities for third-party subrogation
• Collaborate closely with trial counsel, attending mediations, arbitrations, trials, hearings, and conferences
• Prepare detailed litigation and trial reports for local management and Home Office
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance
• Respond to written and telephone inquiries, including status reports
• Maintain accurate reserves, recommending increases on cases in excess of authority
• Oversee billing practices of outside and in-house counsel to ensure compliance and cost efficiency
• Assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues
• Participate in special projects at the direction of leadership

What We Are Looking For

• 5+ years of experience managing complex and litigated casualty claims
• Deep expertise handling severe to catastrophic injuries and fatalities
• Strong analytical thinking, negotiation skills, and sound judgment
• Ability to thrive in a fast-paced, high-stakes environment
• Professionalism, empathy, and exceptional communication skills
• California and Arizona Casualty claims handling experience
• Active FL or TX All-Lines Adjuster License (CEs current)

Nice to Have

• Experience with claims handling software and systems
• Knowledge of state and federal regulatory agencies
• Certification in claims adjustment or a related field

Benefits and Perks

• Competitive salary and bonus opportunity
• Flexible remote work arrangement, with only a modest two days a month expectation if you live near a hub
• Advanced technical training and mentorship opportunities
• Access to a comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays

• To stand out in your application, highlight your experience with complex casualty claims and your ability to navigate high-exposure cases.
• Showcase your analytical thinking and negotiation skills, as these are crucial for success in this role.
• Be prepared to discuss your approach to collaborating with counsel and driving strategy in claims resolution.
• Familiarize yourself with Liberty Mutual's values and culture, and be ready to explain how your own values align with those of the company.
• Consider obtaining or highlighting any relevant certifications, such as a claims adjustment certification, to demonstrate your expertise.
• Be prepared to discuss your experience with claims handling software and systems, as well as any knowledge of state and federal regulatory agencies.