Senior Claims Specialist

## About the Role The Senior Claims Specialist plays a pivotal role within Liberty Mutual's Claims Team, utilizing the latest technology to review, analyze, and process moderately complex to complex claims. This involves making strategic decisions regarding liability, compensability, and negotiating settlements, all while managing a diverse inventory of commercial property/casualty claims. The role not only requires a deep understanding of claims handling practices but also the ability to provide technical direction and assist in managing caseloads. Given the complexity of the claims, the ability to work independently and as part of a team is essential.

The team context is dynamic, with the Senior Claims Specialist acting as a mentor and trainer for new team members and participating in various quality review processes. This role is integral to ensuring that claims are handled efficiently and effectively, reflecting the company's commitment to its customers. The position's flexibility, with the option for remote work in certain locations, highlights Liberty Mutual's adaptive approach to the modern workforce.

As part of a larger team, the Senior Claims Specialist will be involved in numerous activities aimed at resolving claims in a timely and cost-effective manner. This includes conducting thorough investigations, assessing policy coverage, and determining the need for independent adjusters or medical examiners. The role is multifaceted, requiring a blend of technical expertise, analytical skills, and interpersonal abilities to communicate effectively with insureds, witnesses, and claimants.

## What You Will Do - Conduct comprehensive investigations of claims, including interviewing insureds, witnesses, and claimants.

• Collect and evaluate appropriate documentation to analyze coverage and determine liability, compensability, and damages.
• Engage independent adjusters, cause and origin experts, and independent medical examiners as necessary.
• Assess policy coverage for submitted claims and notify insureds of any issues.
• Determine and establish reserve requirements, adjusting reserves as necessary during claim processing.
• Negotiate settlements within assigned authority limits.
• Coordinate litigation activities for assigned claims to ensure timely and cost-effective resolutions.
• Attend trials as a representative of the company.
• Act as a senior technical professional on the team, assisting with escalated issues and mentoring new team members.
• Participate in quality review processes to ensure high standards of claim handling.
• Conduct suit committees, roundtables, arbitrations, mediations, and field investigations as required.

• Leadership ability and demonstrated time management skills to delegate work and organize resources efficiently.
• Advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and state tort laws.
• A bachelor's degree (or equivalent training) plus 3 to 5 years of directly related work experience.
• Ability to obtain and maintain all applicable licenses.
• Strong analytical and problem-solving skills to handle complex claims.
• Proficiency in using claims management software and Microsoft Office, particularly Excel.
• Ability to work in a fast-paced environment and adapt to changing priorities.

• Knowledge of legal principles and court proceedings related to insurance claims.
• Certification in claims adjusting, such as CPCU or AIC.
• Prior experience in a leadership or mentorship role within the insurance industry.

• Opportunities for professional development and career growth within a large and established insurance company.
• Flexible work arrangement with the possibility of remote work for candidates in specific locations.
• Access to the latest technology and training to enhance claims handling skills.
• Recognition and rewards for outstanding performance and contributions to the team.
• Comprehensive health insurance and wellness programs.
• Generous paid time off and holidays.
• Remote work stipend to support home office setup and productivity.

- Highlight Technical Expertise: Ensure your resume and cover letter emphasize your knowledge of claims handling practices, legal liability, and insurance policy coverage.

• Prepare for Scenario-Based Questions: Be ready to provide specific examples of how you've handled complex claims, including your approach to investigations and negotiations.
• Showcase Leadership Skills: Even if you haven't held a formal leadership position, highlight times when you've taken the lead on a project or mentored a colleague.
• Familiarize Yourself with Claims Software: Having experience with claims management software can be a significant plus; be prepared to discuss your proficiency level.
• Be Ready to Discuss Remote Work: If applying for a remote position, be prepared to talk about your experience with remote work, your home office setup, and how you stay productive while working from home.
• Research Liberty Mutual: Understand the company's values, mission, and recent initiatives to show your interest and commitment to the role and the company.
• Practice Your Communication Skills: Given the role's emphasis on interpersonal skills, prepare examples of times when you've effectively communicated complex information to various stakeholders.