Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

About the Role

The Customer Success Team at LeanTaaS is dedicated to making a real impact on patient care by improving bed allocation and streamlining the patient journey. As a senior member of this team, you will play a key role in driving customer success and ensuring that healthcare organizations achieve their business goals through the effective use of LeanTaaS's innovative solutions.

What You Will Do

• Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience
• Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross-functional internal partners
• Lead customer engagements focused on evaluating and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes
• Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care
• Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings
• Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives
• Partner with internal teams to ensure customer feedback, clinical workflow insights, and frontline challenges are incorporated into ongoing process and solution improvements
• Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement
• Build strong relationships with clinical stakeholders and support long-term partnerships through collaboration, education, and trusted clinical engagement
• Contribute to the development of clinical best practices, customer education resources, and technology-enabled workflow strategies that support improved care coordination, patient progression, and healthcare delivery outcomes

What We Are Looking For

• RN license and Bachelor of Science in Nursing (BSN) required
• 7+ years of experience (inpatient preferred), with a proven track record of growing into larger clinical and leadership roles
• A deep understanding of acute care hospital operations, from managing interdisciplinary workflows and patient progression to care coordination and discharge planning
• Excellent communication, collaboration, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and critical thinking skills, with the ability to analyze complex data sets and develop actionable insights
• Experience with clinical workflow optimization, lean principles, and change management initiatives
• Proficiency in Excel and other Microsoft Office applications

Nice to Have

• Experience with electronic health records (EHRs) and other healthcare technology systems
• Certification in clinical workflow optimization, lean principles, or change management
• Experience working with health systems, hospitals, or other healthcare organizations
• Knowledge of predictive analytics and machine learning principles
• Experience with customer success platforms and CRM systems

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a innovative and growing company that is transforming healthcare delivery
• Collaborative and dynamic work environment with a team of experienced professionals
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options and flexible hours
• Access to cutting-edge technology and tools, including LeanTaaS's innovative solutions
• Recognition and reward programs for outstanding performance and contributions

• Highlight your experience working with electronic health records (EHRs) and other healthcare technology systems in your application and during interviews.
• Be prepared to provide specific examples of how you have optimized clinical workflows and improved patient outcomes in previous roles.
• Develop a strong understanding of LeanTaaS's products and services, as well as the company's mission and values, to demonstrate your enthusiasm and commitment to the role.
• Emphasize your ability to communicate complex data insights and clinical workflow expertise to non-technical stakeholders, including nursing leadership and physician teams.
• Consider obtaining certification in clinical workflow optimization, lean principles, or change management to enhance your credentials and demonstrate your expertise.
• Prepare to discuss your experience working with cross-functional teams, including IT, operations, and clinical stakeholders, and how you have driven change management initiatives in previous roles.
• Research the company's culture and values, and be prepared to discuss how your own values and approach to work align with those of LeanTaaS.