Senior Communications Manager, AI & Innovation
WFA Digital Insight
The demand for skilled communications managers in the tech industry has grown significantly, with a 25% increase in job openings over the past year. As companies like BILL continue to innovate and build cutting-edge AI solutions, the need for professionals who can effectively communicate complex ideas to various audiences has become crucial. With the rise of remote work, digital skills are now more important than ever, and this role offers a unique opportunity to shape the narrative around AI evolution. Candidates should be prepared to showcase their experience in internal and external communications, as well as their ability to work autonomously in a fast-paced environment. Before applying, it's essential to understand the current market context and the skills required to succeed in this role.
Job Description
About the Role
The Senior Communications Manager, AI & Innovation, will play a vital role in developing and executing communications strategies that showcase BILL's innovative AI solutions. This position will be responsible for creating compelling narratives that build confidence and excitement among various audiences, including internal stakeholders, customers, and the media. The ideal candidate will have a strong background in communications, with a proven track record of success in developing and implementing effective communications plans.As a key member of the team, the Senior Communications Manager will work closely with product and engineering executives to develop messaging around AI strategy, product innovation, and evolving ways of working. This will involve staying up-to-date with the latest industry trends and developments, as well as collaborating with cross-functional teams to ensure that communications are aligned with business objectives.
The Senior Communications Manager will be responsible for leading communications strategy and execution for product launches, delivering coordinated internal and external messaging, and supporting engineering and technical teams with targeted internal and external communications. This will require strong project management skills, as well as the ability to work autonomously in a fast-paced environment.
What You Will Do
- Develop and execute comprehensive communications strategies that showcase BILL's innovative AI solutions
- Create compelling narratives that build confidence and excitement among various audiences
- Work closely with product and engineering executives to develop messaging around AI strategy, product innovation, and evolving ways of working
- Lead communications strategy and execution for product launches
- Deliver coordinated internal and external messaging
- Support engineering and technical teams with targeted internal and external communications
- Offer strategic guidance and communications support to senior leaders across Product and Engineering
- Collaborate with cross-functional teams to ensure that communications are aligned with business objectives
- Stay up-to-date with the latest industry trends and developments
- Develop and maintain relationships with key stakeholders, including media, analysts, and influencers
What We Are Looking For
- 8-10 years of experience in external and internal communications
- Strong depth across internal, external, and executive communications
- Genuine experience operating across all three
- Proven track record in both internal and external communications
- Experience supporting product executives and building communications strategies around product innovation, launches, or technology change
- Real enthusiasm for AI and hands-on curiosity
- Exceptional storytelling instincts
- Event management experience, including product showcases
- Experience communicating about fintech, product launches, or customer-facing innovation
- Startup mentality, high autonomy, comfort with ambiguity, and a bias toward action and experimentation
Nice to Have
- Experience working in a remote or distributed team environment
- Familiarity with AI and machine learning technologies
- Experience with data analytics and performance metrics
- Knowledge of media and influencer relations
Benefits and Perks
- 100% paid employee health, dental, and vision plans
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- Remote work stipend
- Professional development opportunities
- Access to cutting-edge technologies and tools
How to Stand Out
- Tip: Showcase your experience in developing and executing comprehensive communications strategies that drive business results.
- Tip: Highlight your ability to work autonomously in a fast-paced environment and collaborate with cross-functional teams.
- Tip: Be prepared to discuss your experience with AI and machine learning technologies, as well as your enthusiasm for innovation and experimentation.
- Tip: Emphasize your exceptional storytelling instincts and ability to create compelling narratives that build confidence and excitement among various audiences.
- Tip: Familiarize yourself with the company's products and services, as well as the latest industry trends and developments, to demonstrate your passion for the role and the industry.
- Tip: Prepare to discuss your experience with event management, including product showcases, and your ability to develop and maintain relationships with key stakeholders.
- Tip: Be prepared to provide specific examples of your experience in internal and external communications, as well as your ability to support product executives and build communications strategies around product innovation, launches, or technology change.
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