Senior Content Program Manager

Chime·Remote(Remote, USA)
Project Management
Excel

WFA Digital Insight

The demand for skilled content professionals grew significantly in recent years, with a 25% increase in job postings for content strategy roles in 2025 alone. As the digital landscape evolves, companies like Chime are looking for experts who can balance strategy with execution. With a strong focus on member experience, Chime stands out for its commitment to building a world-class support organization. Candidates for this role should be prepared to demonstrate their proficiency in content management, data analysis, and team collaboration. Before applying, consider how your skills align with Chime's guiding principles of frictionless product, self-service, and excellent support.

Job Description

About the Role

The Senior Content Program Manager role at Chime is a unique opportunity to drive excellence in content strategy, measurement, and governance. As a key member of the content team, you will be responsible for building and overseeing standards, dashboards, and processes that ensure a proactive lifecycle for high-quality content. Your day-to-day work will involve collaborating closely with the Content team and other stakeholders, including Compliance, Quality, Vendor Ops, and Product counterparts.

Chime is committed to building a world-class member service organization, and this role plays a critical part in achieving that goal. By developing and implementing content frameworks, you will help mitigate member issues and provide excellent support. Your work will have a direct impact on the member experience, making this a highly rewarding role for those passionate about content and customer satisfaction.

The ideal candidate will thrive in a fast-moving environment, moving fluidly between strategy and execution. You will define editorial standards, own a feedback program, establish reporting mechanisms, and deep dive into data to uncover actionable insights. If you are a proactive, detail-oriented Content professional with a passion for driving excellence, this role is an exciting opportunity to make a real difference.

What You Will Do

  • Develop and implement content strategy for a defined set of lines of business (LOBs)
  • Partner with a team of writers to ensure execution against set standards
  • Own the content strategy for a defined set of LOBs and ensure alignment with business objectives
  • Inspect content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable
  • Own the agent feedback program and ensure the process enables the team to meet SLAs and deliver impact through improved content
  • Inspect editorial processes and identify ways to enable higher quality content at speed and at scale
  • Partner with the Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms
  • Ensure accurate reporting, insights, and actions that drive impact for agents, members, and Chime
  • Establish standards and govern them such that the team is unified in their approach to publishing and evaluating efficacy
  • Propose, build, and operationalize AI solutions for efficiency and consistency
  • Mentor more junior members of the team across content strategy, data analyses, and delivering measurable results

What We Are Looking For

  • Bachelor’s degree required
  • 6+ years of experience in Content Strategy, Analysis, and Editorial Standards, ideally in a BPO or large-scale support environment
  • Strong analytical skills with experience creating and reporting on content quality metrics and performance data
  • Proven experience designing and implementing governance or quality assurance frameworks
  • Strong understanding of content tech and tools
  • Exceptional project management and stakeholder engagement skills
  • Experience with Content Management Systems (CMS) and reporting tools
  • Ability to balance strategic thinking with hands-on execution in a fast-paced environment
  • Demonstrated experience and willingness to influence without authority
  • Strong collaboration skills and willingness to Team Up

Nice to Have

  • Experience with AI solutions for content management
  • Certification in content strategy or a related field
  • Experience working in a remote or distributed team environment

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative, dynamic work environment
  • Flexible work arrangements, including remote work options
  • Access to cutting-edge tools and technologies
  • Recognition and reward for outstanding performance
  • Comprehensive health and wellness programs
  • Generous PTO and holiday policies

How to Stand Out

  • Develop a strong portfolio showcasing your content strategy and editorial standards experience.
  • Be prepared to discuss your experience with data analysis and performance metrics in content management.
  • Highlight your ability to work collaboratively in a fast-paced environment and influence without authority.
  • Research Chime's guiding principles and be ready to explain how your skills and experience align with them.
  • Practice discussing your experience with content management systems and reporting tools.
  • Prepare to talk about a time when you had to balance strategic thinking with hands-on execution in a previous role.
  • Make sure to ask about the team's dynamics and how the company supports remote work during the interview.

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