Senior Contracts Manager
WFA Digital Insight
As the demand for skilled contracts professionals continues to rise, with a 25% increase in job postings over the past year, Gainsight's Senior Contracts Manager role stands out. With its focus on AI-driven customer success, Gainsight is at the forefront of innovation. Candidates with expertise in SaaS agreement structuring and contract lifecycle management are in high demand. Before applying, it's crucial to understand the importance of scalability and efficiency in commercial contracting operations. With the right skills, this role can be a springboard for career growth in the tech industry.
Job Description
About the Role
The Senior Contracts Manager will play a pivotal role in Gainsight's Legal team, driving efficient and scalable commercial contracting operations. This involves owning the end-to-end lifecycle of SaaS and vendor agreements, continuously improving processes, and collaborating with cross-functional teams such as Sales, Finance, and Customer Success. Reporting to the Director, Corporate Counsel, this role is ideal for individuals who thrive in fast-paced environments and enjoy working on complex contract negotiations.As a key member of the Legal team, the Senior Contracts Manager will contribute to the development of contract templates, clause libraries, and fallback positions. This role requires strong problem-solving abilities, attention to detail, and excellent communication skills to translate complex contractual language into clear, business-friendly guidance.
Gainsight is committed to building an AI-driven future of customer success, and this role is crucial in supporting that mission. The company's CustomerOS platform orchestrates the customer journey from onboarding to outcomes, and the Senior Contracts Manager will be instrumental in ensuring that commercial agreements align with this vision.
What You Will Do
- Own end-to-end contract lifecycle management for a broad portfolio of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments
- Draft, review, redline, and negotiate contract terms directly with customers and vendors
- Serve as the primary point of contact and subject matter expert for contract-related inquiries from internal teams
- Develop, maintain, and continually improve contract templates, clause libraries, and contracting playbooks
- Identify process gaps and lead initiatives to improve contracting workflows and reduce cycle times
- Collaborate with cross-functional teams to enable deal velocity and drive business growth
- Provide timely guidance and support to Sales, Finance, and Customer Success teams on contract-related matters
- Analyze and mitigate contractual risks to ensure compliance with company policies and regulatory requirements
- Stay up-to-date with industry trends and best practices in contract management and make recommendations for process improvements
What We Are Looking For
- 7+ years of relevant experience in contracts management or a related role
- Demonstrated expertise in negotiating and drafting a broad range of commercial agreements
- Strong working knowledge of SaaS-specific contract concepts, including subscription models and data processing agreements
- Extensive experience using a contract lifecycle management (CLM) platform
- Proven ability to manage a high-volume contract workload independently
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Bachelor's degree in a related field or equivalent combination of education and experience
Nice to Have
- Expertise with Ironclad, including workflow configuration and template management
- Familiarity with Salesforce or similar CRM tools
- Experience working with customers and colleagues outside the United States
Benefits and Perks
- Opportunity to work with a leading AI-driven customer success platform
- Competitive compensation package
- Comprehensive health insurance and benefits
- Remote work stipend and flexible working hours
- Professional development opportunities and training programs
- Access to cutting-edge technologies and tools
- Collaborative and dynamic work environment
How to Stand Out
- Ensure you have a strong understanding of SaaS agreement structuring and contract lifecycle management before applying.
- Showcase your ability to work independently and manage high-volume contract workloads.
- Highlight your experience with contract lifecycle management platforms and CRM tools like Salesforce.
- Be prepared to provide examples of complex contract negotiations and how you mitigated risks.
- Consider creating a portfolio of your contract management experience and achievements to stand out as a candidate.
- Research Gainsight's company culture and values to demonstrate your understanding of the company's mission and vision during the interview process.
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