Senior Credit Operations Analyst - Loan Operations
WFA Digital Insight
As demand for digital banking services grows, companies like Mercury are reshaping the financial landscape. With a focus on efficiency and scalability, Mercury is building a credit and lending operation that meets the standards of a fully regulated institution. In this context, skilled credit operations professionals are in high demand, with a 25% increase in job openings over the past year. To succeed in this role, candidates need a unique blend of technical skills, attention to detail, and ability to design and implement processes. Mercury's commitment to innovation and customer experience makes this an exciting opportunity for those who want to make a real impact in the fintech industry.
Job Description
About the Role
The Senior Credit Operations Analyst will play a critical role in building Mercury's loan operations from the ground up. This includes designing and implementing processes, establishing quality control functions, and building scalable workflows. The ideal candidate will have a strong understanding of credit and lending operations, as well as experience working in a regulated environment.The role will involve working closely with cross-functional teams, including underwriting, development, and compliance. The ability to communicate complex ideas and collaborate with stakeholders will be essential. As Mercury grows and expands its lending program, this role is expected to evolve into a team leadership position, overseeing a team of credit operations professionals.
Mercury is committed to creating a culture of innovation and excellence, and this role will be instrumental in shaping the company's credit and lending operations.
What You Will Do
- Own loan booking, quality control, disbursements, payoffs, lien tracking, and reconciliation, establishing single-point ownership over activities currently distributed across multiple teams
- Design and implement a formal quality control function between underwriting approval and loan booking, establishing a control layer that scales with Mercury's credit products and regulatory obligations
- Build scalable, bank-grade workflows for each stage of the loan servicing lifecycle
- Design operational infrastructure for Standby Letters of Credit, including collateral controls, contingent liability tracking, and release procedures
- Translate operational requirements into system specifications, test plans, and user acceptance criteria in partnership with development teams
- Establish procedural documentation, SLAs, and control frameworks that hold up to regulatory examination
- Build and maintain loan tapes and operational reporting across the portfolio
- Contribute to standing up the broader credit program ahead of bank launch, including operational standards, procedures, controls, and exam-readiness documentation
What We Are Looking For
- 5+ years of experience in credit operations, loan servicing, or a related field
- Strong understanding of credit and lending operations, including regulatory requirements
- Experience working in a regulated environment, with knowledge of banking regulations and compliance
- Excellent analytical and problem-solving skills, with attention to detail
- Ability to design and implement processes, with experience in workflow development
- Strong communication and collaboration skills, with ability to work with cross-functional teams
- Experience with loan servicing systems and software, with knowledge of industry standards
- Bachelor's degree in a related field, such as finance, business, or economics
Nice to Have
- Experience working in a fintech or digital banking environment
- Knowledge of cloud-based loan servicing systems, such as AWS or Google Cloud
- Certification in credit analysis or loan servicing, such as CLA or CLO
- Experience with data analytics and reporting tools, such as Tableau or Power BI
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- 401(k) matching program, with company match
- Flexible PTO policy, with paid holidays and vacation time
- Remote work stipend, with equipment and software provided
- Professional development opportunities, with training and conference attendance
- Access to Mercury's network of professionals and industry events
How to Stand Out
- Focus on showcasing your technical skills, including experience with loan servicing systems and software.
- Highlight your ability to design and implement processes, with examples from previous roles.
- Emphasize your attention to detail and analytical skills, with examples of how you've identified and resolved issues in previous roles.
- Be prepared to discuss your experience working in a regulated environment, and your knowledge of banking regulations and compliance.
- Show enthusiasm for Mercury's mission and values, and explain how your skills and experience align with the company's goals.
- Use specific examples to demonstrate your ability to communicate complex ideas and collaborate with stakeholders.
- Be prepared to discuss your experience with data analytics and reporting tools, and how you've used data to inform decisions in previous roles.
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