Senior CRM Developer/Engineer

About the Role

As a key member of the IT team, the Senior CRM Developer/Engineer will work closely with various stakeholders to identify business needs and develop tailored solutions. This role requires a deep understanding of nonprofit operations and the ability to translate business requirements into technical solutions. The successful candidate will be responsible for creating end-to-end flows, from business process design to CRM customization, and ensuring seamless integrations with third-party systems.

TechSoup's mission-driven approach and commitment to using technology to create a more equitable world make this role an exciting opportunity for those passionate about making a positive impact. The organization's fully remote work setup provides the flexibility to work from anywhere in the world, making it an attractive option for candidates seeking a better work-life balance.

What You Will Do

• Architect and build Functions-based microservices with production-grade reliability
• Develop and maintain Dynamics 365/Dataverse customizations, including plugins, custom APIs, web resources, and data models
• Build and operate integrations across 6+ external systems, such as Box.com, Zendesk, and NetSuite
• Design configuration-driven rule engines enabling business teams to modify qualification and routing logic without code changes
• Implement security infrastructure and ensure compliance with regulatory requirements
• Build ETL pipelines for regulatory compliance data
• Create bilingual implementations of core services for flexibility and platform reach
• Manage cloud infrastructure, including Azure Functions Elastic Premium plans and multi-slot deployments
• Contribute to defining the plan and approach for the IT team
• Ensure quality results aligned with the enterprise architecture

What We Are Looking For

• 5+ years of experience in CRM development, with a focus on Dynamics 365/Dataverse customizations
• Strong background in cloud-native serverless infrastructure and third-party API integrations
• Experience working with nonprofit organizations or a deep understanding of nonprofit operations
• Excellent communication and collaboration skills, with the ability to work effectively in a remote team environment
• Strong problem-solving skills, with the ability to analyze complex business problems and develop tailored solutions
• Experience with Agile development methodologies and version control systems, such as Git
• Strong understanding of security best practices and compliance with regulatory requirements

Nice to Have

• Experience working with Azure Functions and Azure DevOps
• Knowledge of Python and C#/.NET development
• Experience with ETL pipelines and data warehousing
• Certification in Dynamics 365/Dataverse development or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a mission-driven organization making a positive impact globally
• Fully remote work setup with flexible working hours
• Professional development opportunities, including training and certification programs
• Access to the latest technologies and tools
• Collaborative and dynamic team environment
• Recognition and reward for outstanding performance
• Comprehensive health insurance and retirement savings plan

• Develop a strong portfolio showcasing your CRM development skills, particularly in Dynamics 365/Dataverse customizations.
• Highlight your experience working with cloud-native serverless infrastructure and third-party API integrations.
• Be prepared to discuss your understanding of nonprofit operations and how you can apply your technical skills to support TechSoup's mission.
• Research the organization and be ready to ask informed questions during the interview process.
• Consider obtaining certifications in Dynamics 365/Dataverse development or related fields to demonstrate your expertise.
• Be prepared to provide examples of your problem-solving skills and ability to work collaboratively in a remote team environment.