Senior Customer Insights Analyst

About the Role

The role entails working closely with clients to understand their objectives and challenges, and using this knowledge to develop and implement customized solutions. The ideal candidate will be naturally curious, entrepreneurial, and passionate about delivering results that exceed client expectations. The team at Fullstory values innovation, creativity, and a customer-centric approach, making this an exciting opportunity for those who share these values.

Fullstory's Professional Services team is a dynamic and collaborative environment, where team members are encouraged to share ideas, best practices, and expertise. The company's commitment to innovation and customer success has earned it a reputation as a leader in the industry, and this role offers the opportunity to be part of a talented team that is shaping the future of data analytics.

What You Will Do

• Serve as a consultant and advisor to clients, building and maintaining relationships and providing expert guidance on how to leverage the Fullstory platform
• Engage deeply with new clients to understand their business initiatives and develop customized solutions to drive success
• Deliver scoped enablement engagements to new Fullstory users, providing training and support to ensure seamless onboarding
• Leverage consulting experience to conduct Fullstory-driven analyses, synthesizing data and presenting insights to clients
• Develop and present clear recommendations to clients, geared toward driving action and increasing digital maturity
• Advise clients on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
• Collaborate with internal stakeholders to develop and implement new solutions and services that meet client needs
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and growth
• Develop and maintain a deep understanding of the Fullstory platform, including its capabilities, limitations, and potential applications

What We Are Looking For

• Strong communication and presentation skills, with the ability to influence change at all organizational levels
• Consulting experience, with a proven track record of overseeing customer project responsibilities and relationships
• Excellent competencies in marketing, SaaS, and eCommerce, with a deep understanding of the industries and trends
• Innovative solutions and a proactive approach, with experience in building integrations, innovative solutions, and open-source projects
• AI proficiency, with the ability to leverage AI tools to enhance work quality and accelerate timelines
• Strong analytical and problem-solving skills, with the ability to synthesize complex data and present insights to clients
• Experience working with Excel and other data analysis tools, with the ability to develop and maintain complex spreadsheets and models
• A bachelor's degree in a relevant field, such as business, marketing, or computer science

Nice to Have

• Experience working with cloud-based data platforms and tools, such as AWS or Google Cloud
• Knowledge of programming languages, such as Python or JavaScript
• Experience working with machine learning algorithms and models
• Certification in data analysis or a related field, such as Google Data Analytics or Microsoft Power BI

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a talented and collaborative team
• Professional development and growth opportunities, including training and education programs
• Flexible working hours and remote work options
• Access to the latest tools and technologies, including the Fullstory platform
• Recognition and reward programs, including bonuses and incentives
• Comprehensive health and wellness programs, including medical, dental, and vision insurance
• Retirement savings plan, including a 401(k) matching program
• Paid time off and holidays, including a generous PTO policy
• Parental leave and family-friendly policies, including maternity and paternity leave
• Employee assistance programs, including mental health support and counseling services

• Develop a strong understanding of the Fullstory platform and its capabilities, including its limitations and potential applications.
• Showcase your consulting experience and ability to build strong relationships with clients, highlighting your ability to communicate complex ideas and drive business growth.
• Highlight your analytical and problem-solving skills, including your experience working with Excel and other data analysis tools.
• Be prepared to discuss your experience working with AI tools and how you have leveraged them to enhance work quality and accelerate timelines.
• Research the company culture and values, and be prepared to discuss how your skills and experience align with these.
• Prepare examples of your experience working with clients to develop and implement customized solutions, and be prepared to discuss your approach to building and maintaining strong relationships.
• Be prepared to discuss your experience working in a fast-paced and dynamic environment, and how you handle competing priorities and tight deadlines.