Senior Customer Operations Manager
Operations
Excel
WFA Digital Insight
As demand for digital payment solutions surges, companies like Affirm are driving innovation in the fintech space. The role of a Senior Customer Operations Manager is crucial in this context, requiring a blend of strategic vision, operational expertise, and leadership skills. With the global remote job market emphasizing skills like Excel and international operations, candidates who can navigate complexity and thrive in ambiguity will stand out.
Job Description
About the Role
Affirm is seeking a Senior Customer Operations Manager to shape its global operational footprint. This leader will be responsible for building high-performing teams and designing scalable models to support customers and merchants worldwide.Responsibilities
- Build and scale international operations from scratch, including establishing a scalable organization design and defining operational playbooks.
- Set strategy and execute with excellence, defining the roadmap for international operations and expansion in partnership with key stakeholders.
- Drive performance and accountability, overseeing daily operations and ensuring adherence to quality standards and regulatory requirements.
Requirements
- Proven experience in operations management, preferably in a global context.
- Strong skills in Excel and operational performance metrics.
How to Stand Out
- Develop a strong understanding of regulatory environments and their impact on operational models.
- Showcase your ability to build and manage high-performing teams remotely.
- Highlight your experience with operational performance metrics like CSAT, Accuracy, and TTR.
- Be prepared to discuss your strategy for scaling operations while maintaining quality and compliance.
- Consider acquiring certifications in operations management or a related field to enhance your application.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.