Senior Developer Relations Engineer - Customer Growth and Experience

About the Role

Plaid's mission to empower a transformation in how people interact with their finances is ambitious and exciting, especially considering the company's reach across the US, Canada, UK, and Europe. By working with thousands of companies, including Venmo, SoFi, Fortune 500 companies, and many of the largest banks, Plaid is at the heart of the fintech revolution.

What You Will Do

• Create and evolve developer documentation for Plaid's APIs, ensuring clarity, accuracy, and usability for a broad developer audience.
• Design and build sample applications, demos, and tutorial videos to demonstrate the benefits and best practices of integrating with Plaid's APIs.
• Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets.
• Serve as the advocate for the developer community, translating external developer needs into actionable insights for internal teams.
• Collaborate with Product, Engineering, Design, and Marketing teams to deliver a best-in-class developer experience.
• Develop and maintain scalable, broad-reaching methods to support developers in using Plaid's products effectively.
• Participate in the planning and execution of community events, meetups, and conferences to promote Plaid's developer platform.
• Conduct technical research to identify trends, opportunities, and challenges in the fintech and developer relations space.

What We Are Looking For

• 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles.
• Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language.
• Experience in building sample applications and technical demos.
• Proven track record of writing high-quality developer documentation from scratch and identifying gaps or opportunities in existing documentation.
• Ability to quickly learn and adapt to new technologies and frameworks.
• Strong understanding of fintech and banking technologies, with the ability to communicate complex technical concepts simply.
• Experience working in a fast-paced, dynamic environment with a proven ability to prioritize tasks effectively.

Nice to Have

• Experience with cloud platforms such as AWS or Google Cloud.
• Knowledge of containerization technologies like Docker.
• Familiarity with CI/CD pipelines and tools such as Jenkins or CircleCI.
• Background in financial services or a related field, providing a deep understanding of the industry's challenges and opportunities.

Benefits and Perks

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Flexible PTO policy, ensuring a healthy work-life balance.
• Remote work stipend to support your home office setup.
• Access to cutting-edge technologies and the opportunity to work with a talented team of professionals.
• Professional development opportunities, including conference sponsorships and training programs.
• A dynamic, supportive work environment that fosters innovation and creativity.

• Tip: When applying, make sure your portfolio showcases your ability to communicate complex technical ideas through documentation, sample applications, or demos.
• Demonstrate your understanding of fintech and your experience in delivering developer-focused solutions that meet industry standards.
• Highlight any experience you have with cloud platforms, containerization, or CI/CD pipelines, as these are valuable assets in this role.
• Prepare to discuss your approach to creating and maintaining developer documentation and how you stay updated with the latest trends in fintech and developer relations.
• Be ready to provide specific examples of how you've acted as a developer advocate in previous roles, including how you've influenced product development based on community feedback.
• Consider reaching out to current or former Plaid employees to gain insights into the company culture and the specifics of the role.
• Ensure your resume and cover letter are tailored to the position, emphasizing your technical skills, experience in developer relations, and passion for the fintech industry.