Senior Director Customer Success Product Portfolio Management

About the Role

Day-to-day, the successful candidate will be responsible for analyzing customer feedback, market trends, and industry developments to inform product roadmap decisions. They will also collaborate with stakeholders to identify and prioritize customer needs, and develop strategies to drive adoption and retention of Veeam's products. Given the company's commitment to innovation and customer satisfaction, the ability to think critically and creatively is essential.

The role reports to the VP of Customer Success and will be part of a dynamic team that is passionate about delivering exceptional customer experiences. As Veeam continues to grow and expand its global presence, this position offers the opportunity to make a significant impact on the company's future success.

What You Will Do

• Develop and execute customer success strategies that align with Veeam's product portfolio and business goals
• Analyze customer feedback, market trends, and industry developments to inform product roadmap decisions
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure customer success is at the forefront of all business decisions
• Identify and prioritize customer needs, and develop strategies to drive adoption and retention of Veeam's products
• Work closely with the sales team to develop and deliver sales enablement tools and training programs
• Develop and manage customer success metrics and KPIs to measure the effectiveness of customer success strategies
• Build and maintain strong relationships with key customers and stakeholders
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer success strategies
• Develop and manage a team of customer success professionals, providing guidance and support to ensure their success
• Collaborate with the product development team to provide input on product features and functionality

What We Are Looking For

• 8+ years of experience in customer success, product management, or a related field, with a focus on digital skills and remote work
• Proven track record of developing and executing successful customer success strategies that drive adoption and retention
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
• Experience working with cross-functional teams, including sales, marketing, and product development
• Strong understanding of the technology industry, with a focus on data resilience and management
• Experience with customer success metrics and KPIs, and the ability to develop and manage these metrics
• Strong leadership and management skills, with the ability to build and manage a team of customer success professionals
• Experience with remote work and digital communication tools

Nice to Have

• Experience with data analytics and visualization tools, such as Tableau or Power BI
• Knowledge of agile development methodologies, such as Scrum or Kanban
• Experience with cloud-based technologies, such as AWS or Azure
• Certification in customer success, such as CCM or CSMP
• Experience with project management tools, such as Asana or Trello

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) matching program
• Generous paid time off and holiday schedule
• Remote work stipend and flexible work arrangements
• Opportunities for professional development and career advancement
• Access to the latest technologies and tools
• Collaborative and dynamic work environment
• Recognition and reward programs for outstanding performance

• Tip: To stand out in your application, be sure to highlight your experience with customer success strategies and product portfolio management, and explain how you have applied these skills in previous roles.
• Tip: When preparing for an interview, research Veeam's products and services, and be prepared to discuss how you would approach customer success in this context.
• Tip: Be prepared to provide specific examples of your experience with data analytics and visualization tools, and explain how you have used these tools to inform business decisions.
• Tip: When negotiating salary, be sure to research the market rate for this role and be prepared to explain your expectations.
• Tip: Don't be afraid to ask questions during the interview process, such as what a typical day in this role would look like, or what opportunities there are for professional development and growth.
• Tip: Make sure to follow the application instructions carefully, including mentioning the word ELATED and tagging #ROjox to show that you have read the job post completely.