Senior Director, Enterprise Software and Growth

About the Role

As a leader in this role, you will be responsible for setting the strategic agenda for three Director-led teams: Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success. You will work closely with cross-functional teams, including Business Development, Product, Engineering, and Data Science, to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth.

Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce. As a senior leader in this team, you will have the opportunity to drive growth, innovation, and customer satisfaction, while working with a talented team of professionals who are passionate about transforming the grocery industry.

What You Will Do

• Lead the development and execution of the enterprise software strategy, aligning with Instacart's overall business goals and objectives
• Manage a team of Directors, providing guidance, coaching, and development opportunities to ensure their success
• Collaborate with cross-functional teams to drive business outcomes, including time-to-live, implementation quality, and net revenue retention
• Develop and maintain strong relationships with enterprise retailers, understanding their needs and delivering solutions that meet their expectations
• Drive the adoption of Instacart's software products, including StorefrontPro, FulfillmentPro, and CarrotAds
• Work closely with the Business Development team to identify new business opportunities and drive growth
• Develop and manage budgets, forecasts, and metrics to measure the success of the enterprise software portfolio
• Identify and mitigate risks, developing contingency plans to ensure the success of the business
• Stay up-to-date with industry trends, competitor activity, and emerging technologies, applying this knowledge to drive innovation and growth

What We Are Looking For

• 10+ years of experience in software development, sales, or customer success, with a focus on enterprise software and growth
• Proven track record of driving business outcomes, including revenue growth, customer satisfaction, and implementation quality
• Experience in leading cross-functional teams, including sales, marketing, and customer success
• Strong understanding of the grocery industry, including the challenges and opportunities facing retailers
• Experience with GTM and Excel, with the ability to analyze complex data and develop strategic plans
• Excellent communication and interpersonal skills, with the ability to build strong relationships with enterprise retailers and cross-functional teams
• Strong leadership and management skills, with the ability to motivate and develop high-performing teams
• Bachelor's degree in Computer Science, Business Administration, or a related field

Nice to Have

• Experience with agile development methodologies, including Scrum and Kanban
• Knowledge of cloud-based technologies, including AWS and Azure
• Experience with data analytics and business intelligence tools, including Tableau and Power BI
• Certification in project management, including PMP or Agile

Benefits and Perks

• Competitive salary and bonus structure
• Equity in a fast-growing company
• Comprehensive health, dental, and vision insurance
• Flexible work arrangements, including remote work options
• Professional development opportunities, including training and education programs
• Access to the latest technologies and tools, including MacBooks and cloud-based software
• Collaborative and dynamic work environment, with a team of talented professionals
• Opportunities for growth and advancement, including career development and mentorship programs

• To stand out in this role, be prepared to showcase your experience with GTM and Excel, as well as your ability to drive business outcomes and lead cross-functional teams.
• Develop a strong understanding of the grocery industry, including the challenges and opportunities facing retailers, and be prepared to discuss your insights during the interview process.
• Highlight your experience with software development, sales, and customer success, and be prepared to provide specific examples of your accomplishments.
• Be prepared to discuss your leadership and management style, including your approach to motivating and developing high-performing teams.
• Research Instacart's company culture and values, and be prepared to discuss how your own values and approach to work align with those of the company.
• Prepare to ask insightful questions during the interview process, including questions about the company's growth plans, the role of the Senior Director, and the opportunities and challenges facing the team.
• Be prepared to provide examples of your experience with data analytics and business intelligence tools, including your ability to analyze complex data and develop strategic plans.