Senior Director, HR Shared Services

About the Role

Reporting to the Vice President, Services, this role is part of a team dedicated to transforming the HR organization. The goal is to deliver compelling experiences daily for associates, leaders, and the HR team through strategic partnerships, niche expertise, and a service organization that meets associate needs efficiently. The role is based in Czechia but offers the flexibility of remote work, requiring travel up to 30% of the time.

What You Will Do

• Set and execute the global HR Shared Services strategy and multi-year roadmap, focusing on scalability, productized HR services, and measurable business value.
• Lead a globally distributed Shared Services organization, ensuring fast, accurate, and consistent resolution of employee needs.
• Partner with Global Process Owners to operationalize end-to-end hire-to-retire processes through standardized, automated workflows.
• Drive continuous improvement through AI, automation, process improvement, and self-service adoption.
• Implement rigorous daily management to improve outcomes, drive disciplined management, and enhance service delivery.
• Act as a visible change leader, driving adoption of new ways of working and ensuring strong change management and stakeholder engagement.
• Build and develop a future-ready Shared Services team, fostering a culture of continuous improvement and customer-centric innovation.
• Collaborate with various teams to ensure alignment and effective implementation of HR strategies.
• Utilize data analytics and insights to inform HR decisions and drive business outcomes.
• Develop and manage budgets, ensuring cost-effectiveness and return on investment for HR initiatives.

What We Are Looking For

• A minimum of 10 years of progressive HR experience, including at least 5 years as a people manager.
• Experience leading an HR Shared Services organization in a multi-national, matrixed, and fast-paced environment.
• Strong understanding of the employment regulatory environment and ability to navigate complex legal issues.
• Process, continuous improvement, and technology/automation/AI/digital orientation and experience.
• Associate-centric with strong stakeholder management skills and the ability to work with diverse groups.
• Strategic and analytical, with the capability to make data-driven decisions and recommendations.
• Excellent planning and organizational skills to operate effectively in a dynamic environment.
• Bachelor’s degree (Master’s preferred) in HR, Business, Industrial Relations, Organizational Development, or a related field.
• Strong experience with Excel and other HR management tools.
• Ability to travel up to 30% of the time.

Nice to Have

• Experience with HR knowledgebase and case management solutions.
• Certification in HR, such as SHRM-CP or PHR.
• Knowledge of AI and automation technologies applied to HR services.
• Experience with global HR service delivery models.
• Fluency in multiple languages, given the global nature of the role.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work remotely with a dynamic and growing company.
• Professional development opportunities, including training and education programs.
• Access to the latest HR technologies and tools.
• Collaborative and inclusive work environment.
• Flexible working hours and work-life balance.
• Travel opportunities for professional growth and networking.
• Recognition and reward programs for outstanding performance.
• Comprehensive health insurance and wellness programs.
• Retirement savings plan and other financial benefits.

• Tip: Highlight your experience with HR service delivery models and process improvement initiatives in your application.
• Be prepared to discuss how you have leveraged technology, such as AI and automation, to enhance HR services and employee experiences.
• Showcase your leadership skills and ability to manage global teams, emphasizing your strategic thinking and problem-solving capabilities.
• Ensure you understand the current trends in HR shared services and how they impact the business, demonstrating your ability to drive innovation and growth.
• Prepare examples of how you have managed change and driven adoption of new technologies or processes within an organization.
• Consider including a portfolio or samples of your work, such as process maps or improvement projects, to demonstrate your skills and experience.
• When negotiating salary, be aware of the market standards for similar roles in HR shared services and be prepared to discuss your expectations based on your research.