Senior Director, Operations
Software Development
WFA Digital Insight
The demand for seasoned operations leaders in fintech has surged, with companies like Affirm pioneering honest consumer credit solutions. As the remote job market continues to evolve, professionals with expertise in digital operations and strategic workforce management are in high demand. With its commitment to transparency and customer-centric approach, Affirm stands out in the industry, making this Senior Director role an attractive opportunity for those who can drive operational excellence and growth.
Job Description
About the Role
Affirm is seeking a Senior Director of Operations to lead its global operations team, reporting directly to the Head of Technical Programs & Operations. This pivotal leadership role is responsible for developing and executing the company's global operations strategy and overseeing all critical operational pillars.Responsibilities
- Develop and execute global operations strategy
- Comprehensive oversight of customer and merchant servicing, fraud operations, vendor management, strategic workforce management, training programs, quality assurance, process improvement, knowledge management systems, and operations risk governance
- Ensure adherence to established service level agreements (SLAs) and optimize operational outcomes for exceptional customer experiences
- Maximize growth opportunities while managing operational costs for efficiency and profitability
Requirements
- Proven experience in leading and scaling teams within a dynamic, fast-paced, and cross-functional operational environment
- Analytical, hands-on, collaborative, and business-minded leader
How to Stand Out
- Utilize your experience in operational analytics to stand out, highlighting specific metrics you've improved in previous roles.
- Prepare to discuss your approach to strategic workforce management and how you've implemented successful training programs in the past.
- Showcase your ability to drive process improvements and optimize operational outcomes, providing concrete examples from your experience.
- Be ready to negotiate your salary based on industry standards and your unique skill set, considering the remote nature of the role may impact compensation.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.