Senior Enablement Business Partner

About the Role

The role is part of Twilio's remote-first culture, allowing you to work from anywhere in Canada while making a global impact. With a strong culture of connection and global inclusion, Twilio empowers its employees to craft personalized customer experiences. Your career at Twilio is in your hands, and this role offers the opportunity to acquire new skills and experiences that make work feel truly rewarding.

Twilio's dedication to innovation and customer experience is reflected in its use of Artificial Intelligence (AI) to streamline hiring processes. However, every hiring decision is made by real Twilions, ensuring a personal touch in the recruitment process.

What You Will Do

• Design, build, and own the global sales coaching program, establishing clear, measurable standards for sales leaders to effectively coach their team members.
• Define and track key performance indicators (KPIs) to measure the long-term adoption, health, and success of the coaching program.
• Architect and deliver comprehensive training plans that drive behavior change and master-level adoption of key sales enablement tools, including Gong, Highspot, Outreach, LinkedIn, and Salesforce.
• Monitor and analyze tool utilization data to identify skills gaps, system bottlenecks, or adoption friction, proactively iterating on enablement strategies to resolve them.
• Collaborate cross-functionally with Sales Leadership, GTM Sales Operations & Strategy, and GTM Enablement teams to align coaching standards with corporate revenue goals and sales methodologies.
• Establish the standard coaching frameworks that our sales leaders use to develop their teams, ensuring consistency and excellence across the organization.
• Drive operational excellence by governing the adoption, training, and enablement of our foundational sales tools, ensuring every representative and leader maximizes their potential across our tech stack.
• Leverage artificial intelligence to scale critical organizational knowledge at the exact moment our field needs it, streamlining enablement processes and enhancing the overall sales experience.

What We Are Looking For

• 5+ years of experience in sales enablement, preferably in a technology or software sales environment.
• Proven track record of designing and implementing successful coaching programs that drive sales performance and behavior change.
• Expertise in sales enablement tools such as Salesforce, Excel, and other relevant technologies.
• Strong understanding of sales methodologies and the ability to align coaching standards with corporate revenue goals.
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally with sales leaders and other stakeholders.
• Experience with data analysis and the ability to track KPIs to measure the success of coaching programs.
• Strong project management skills, with the ability to architect and deliver comprehensive training plans.

Nice to Have

• Experience with AI-powered sales enablement tools and technologies.
• Knowledge of sales operations and strategy, with the ability to align coaching initiatives with sales goals.
• Certification in sales enablement or a related field, such as sales leadership or coaching.
• Experience working in a remote-first environment, with a strong understanding of the challenges and opportunities of remote work.

Benefits and Perks

• Competitive compensation package, reflective of your skills and experience.
• Opportunity to work with a talented team of professionals who are passionate about sales enablement and customer experience.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement savings plan.
• Generous PTO policy, allowing you to recharge and pursue your interests outside of work.
• Remote work stipend, providing you with the resources you need to create a productive and comfortable work environment.
• Access to cutting-edge sales enablement tools and technologies, allowing you to stay up-to-date with the latest industry trends and best practices.
• Professional development opportunities, including training, mentorship, and education assistance.

• Develop a strong understanding of sales enablement principles and best practices, including coaching methodologies and sales tool adoption strategies.
• Build a portfolio of your work, including examples of successful coaching programs and sales enablement initiatives you have led or been a part of.
• Prepare to talk about your experience with sales enablement tools, such as Salesforce and Excel, and how you have used these tools to drive sales performance and behavior change.
• Research Twilio's culture and values, and be prepared to discuss how your skills and experience align with the company's mission and vision.
• Be ready to provide specific examples of your experience working in a remote-first environment, and how you have leveraged technology to drive collaboration and communication with distributed teams.
• Consider reaching out to current or former Twilio employees to gain insights into the company culture and the role, and to get a better understanding of what to expect during the interview process.
• Be prepared to negotiate your salary and benefits package, and do not be afraid to ask for what you are worth based on your skills and experience.