Senior Energy Advisor

About the Role

The Senior Energy Advisor will be part of a team of energy professionals who share a passion for sustainability and customer service. The ideal candidate will have a strong customer-service background, advanced technical aptitude, and excellent communication skills. The role involves working closely with customers, contractors, and energy advisors to provide strategic insight and support program leadership.

CLEAResult is committed to creating a people-first culture built on trust, accountability, and transparency. As a Senior Energy Advisor, you will be expected to embody these values and contribute to a positive and supportive team environment.

What You Will Do

• Provide individualized and ongoing assistance to property owners and contractors to support project conversion, eligibility verification, and compliance
• Troubleshoot advanced technical and installation-related questions and offer training and guidance to customers, contractors, and Energy Advisors
• Lead or support rebate processing, data entry, QA/QC activities, and quality checks
• Record and report customer and contractor interactions to support program requirements and continuous improvement
• Mentor and support Energy Advisors, providing knowledge-sharing, workflow guidance, and onboarding support for new hires
• Support multiple residential programs as needed, depending on experience and operational load
• Provide strategic insight to program leadership by identifying trends, barriers, and process opportunities
• Collaborate with internal stakeholders to develop and implement program improvements
• Stay up-to-date with industry trends and technologies to provide expert advice and guidance

What We Are Looking For

• Strong customer-service background with the ability to educate and advise customers in a clear, supportive manner
• Advanced technical aptitude (building science, residential systems, program requirements)
• Strong communication skills, both written and verbal, especially in explaining complex topics
• Ability to mentor, coach, and support junior team members
• High attention to detail with strong documentation and QA focus
• Ability to manage shifting priorities across multiple programs
• Proficiency with CRM tools (Salesforce and/or Quickbase)
• 1-2 years of industry-related experience with a Bachelor’s degree, or a combination of training, education, and directly relevant work experience
• Experience in technical advising, customer service, or residential energy-efficiency programs

Nice to Have

• Experience supporting customer education, technical troubleshooting, or contractor engagement
• Ability to juggle email-based and phone-based customer communication consistently
• Strong problem-solving abilities and curiosity to understand building-science concepts
• Flexibility to support multiple programs based on seniority and experience

Benefits and Perks

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
• Opportunity to work with a company that is leading the transition to a sustainable, equitable, and carbon-neutral energy-efficient future
• Collaborative and supportive team environment
• Professional development opportunities to enhance your skills and knowledge

• Tip: Develop a strong understanding of energy efficiency principles and practices to stand out in your application and during interviews.
• Tip: Showcase your experience with CRM tools, such as Salesforce, and highlight your ability to manage complex data and customer interactions.
• Tip: Prepare examples of times when you had to troubleshoot technical issues or provide guidance to customers, and be ready to explain your thought process and approach.
• Tip: Emphasize your ability to work independently and as part of a team, and highlight your experience with mentoring or coaching junior team members.
• Tip: Research the company's mission and values, and be prepared to explain how your own values and goals align with those of CLEAResult.
• Tip: Be prepared to discuss your experience with customer service, technical advising, or residential energy-efficiency programs, and highlight any relevant certifications or training you have received.