Senior Engineering Operations TPM

IterableIterable·Remote(Denver, Colorado; REMOTE - US)
Software Development
GTM

WFA Digital Insight

The demand for skilled engineering operations professionals has skyrocketed, with a 25% increase in job openings over the past year. As companies like Iterable scale their platforms, they need experts who can drive reliability, predictability, and speed. With its commitment to innovation and employee growth, Iterable stands out as an attractive employer. Before applying, candidates should be prepared to showcase their experience in leading cross-functional programs and their ability to leverage AI for process improvement. The current remote job market offers a unique opportunity for professionals to join a forward-thinking company and make a real impact.

Job Description

About the Role

The Senior Engineering Operations Technical Program Manager (TPM) role at Iterable is a unique opportunity to drive the company's platform scalability, reliability, and predictability. As a key member of the Engineering Operations team, you will identify high-leverage areas for improvement and develop programs, processes, and lightweight tooling to enhance execution consistency across teams. Your work will have a direct impact on the quality and reliability of Iterable's platform, ensuring that teams can ship critical work with fewer surprises.

Iterable's platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. With nearly 1,200 brands across 50+ countries relying on Iterable, the company is poised for continued growth and expansion. As a Senior Engineering Operations TPM, you will play a critical role in shaping the future of customer engagement.

The company values a growth mindset, and we encourage applicants who are excited by the role, even if their experience doesn't match every line item. Iterable fosters a culture of innovation, collaboration, and inclusion, where ideas are valued, and individuals are empowered to do their best work.

What You Will Do

  • Partner with engineering leaders and teams to identify priorities and translate them into clear program plans and deliverables
  • Lead cross-team initiatives that improve platform scalability and predictability, such as Incident Management frameworks, Error Budget Policies, API maturity practices, and engineering health visibility
  • Define and track success metrics, measure outcomes, and continuously iterate programs based on data and feedback
  • Communicate clearly and consistently, providing regular updates on progress, risks, dependencies, and tradeoffs to stakeholders at all levels
  • Audit existing processes and implement improvements that reduce friction and increase consistency
  • Collaborate beyond Engineering (Product, GTM, Support/CS) to execute effective rollouts and drive adoption
  • Identify areas for process automation and implement solutions to increase efficiency
  • Develop and maintain documentation of processes, programs, and technical specifications
  • Facilitate communication and collaboration among cross-functional teams

What We Are Looking For

  • Experience leading cross-functional programs within an engineering organization, partnering effectively with Engineering, Product, Security, and other stakeholders
  • A track record of using AI to improve personal and team productivity, and strong judgment about where to apply automation
  • Strong technical program management skills, with the ability to drive complex projects from conception to delivery
  • Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
  • Experience with agile development methodologies and version control systems such as Git
  • Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop creative solutions
  • Experience with cloud-based technologies, such as AWS or Google Cloud
  • Strong understanding of engineering health and reliability practices, including metrics and monitoring

Nice to Have

  • Experience with DevOps practices, such as continuous integration and continuous delivery
  • Knowledge of programming languages, such as Python or Java
  • Experience with project management tools, such as Jira or Asana
  • Certification in technical program management or a related field

Benefits and Perks

  • Competitive salary and equity package
  • Comprehensive health, dental, and vision insurance
  • Flexible PTO policy and paid holidays
  • Remote work stipend and equipment allowance
  • Professional development opportunities, including training and conference sponsorships
  • Access to a global network of professionals in the tech industry
  • Recognition and rewards for outstanding performance and contributions
  • Employee resource groups and diversity initiatives
  • Flexible working hours and a culture of work-life balance

How to Stand Out

  • Develop a strong understanding of engineering operations and technical program management principles before applying.
  • Showcase your experience with cross-functional program management and AI-driven process improvement in your resume and cover letter.
  • Be prepared to provide specific examples of your accomplishments and the impact you've made in previous roles.
  • Research Iterable's company culture and values, and be ready to discuss how you align with them.
  • Practice your communication and interpersonal skills, as these are critical for success in this role.
  • Consider highlighting any experience you have with cloud-based technologies, agile development methodologies, or DevOps practices.
  • Prepare thoughtful questions to ask the interviewer, such as 'What are the biggest challenges facing the Engineering Operations team right now?' or 'Can you tell me more about the company culture and values?'

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