Senior Environmental Sustainability & ESG Manager

About the Role

The ideal candidate will have a strong background in strategy development, governance, and leadership, with experience in benchmarking practices against peers and informing refinements. They will also have expertise in designing and executing implementation pathways to achieve GHG targets, including internal behavior or process changes, market-based instruments, and high-quality carbon offsets.

Twilio is a remote-first company, and this role will be working closely with a vibrant team with diverse experiences, making a global impact each day. The company is committed to innovation and customer experience, and the Senior Environmental Sustainability & ESG Manager will play a key role in ensuring that the company's sustainability initiatives align with these values.

What You Will Do

• Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies
• Benchmark practices against peers to inform refinements, redefine strategy, or create new enterprise-level approaches
• Own the long-term oversight for Greenhouse Gas (GHG) target setting; design and execute implementation pathways to achieve targets
• Develop and propose strategies for internal engagement on climate and ESG initiatives to build employee pride
• Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation
• Manage existing compliance programs and stand up new, robust processes where gaps exist
• Coordinate with and serve as a subject-matter resource to Legal, Technical Accounting, and Risk teams to support compliance readiness and responses
• Oversee the project management of voluntary reports, assessing emerging trends, shaping narrative recommendations, and framing strategic considerations and decision options for leadership review
• Direct the execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments as needed

What We Are Looking For

• 5+ years of experience in environmental sustainability, ESG, or a related field
• Strong background in strategy development, governance, and leadership
• Experience with GHG target setting and implementation pathways
• Knowledge of environmental and ESG regulations, standards, and frameworks
• Excellent communication and project management skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Experience with Adjust and Excel

Nice to Have

• Experience with carbon offsetting and renewable energy
• Knowledge of sustainability reporting frameworks and standards
• Familiarity with climate risk assessments and double materiality assessments

Benefits and Perks

• Competitive salary and equity package
• Comprehensive health insurance and wellness programs
• Generous PTO and vacation policy
• Remote work stipend and flexible work arrangements
• Opportunities for professional development and growth
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

• Ensure you have a strong understanding of ESG regulations and standards, and be prepared to provide examples of how you've implemented them in previous roles.
• Highlight your experience with GHG target setting and implementation pathways, and be prepared to discuss your approach to achieving these targets.
• Showcase your ability to work in a fast-paced, dynamic environment, and demonstrate your strong analytical and problem-solving skills.
• Be prepared to discuss your experience with Adjust and Excel, and how you've used these tools to drive sustainability initiatives forward.
• Research Twilio's commitment to innovation and customer experience, and be prepared to discuss how your skills and experience align with these values.
• Consider creating a portfolio or case studies that demonstrate your experience and expertise in environmental sustainability and ESG, and be prepared to share these with the hiring team.