Senior Human Resources Coordinator (HRC) - India

About the Role

The HR landscape is evolving, with technology and data analytics becoming integral to strategic decision-making. In this context, your ability to think critically, solve problems creatively, and communicate effectively will be invaluable. You will work closely with various stakeholders, including employees, management, and external partners, to ensure that HR initiatives align with the company's overall strategy.

JumpCloud's commitment to being 'Remote First' means that you will be part of a distributed team, working collaboratively with colleagues from diverse backgrounds and locations. This environment demands strong self-motivation, discipline, and the ability to work independently with minimal supervision.

What You Will Do

• Independently manage and own the end-to-end execution of employee lifecycle events, including global onboarding, offboarding, performance management, and benefits administration.
• Act as the Tier 2 support lead for complex HR operational queries, ensuring high-quality service delivery across the organization.
• Proactively apply and reinforce company and regional policies, ensuring all HR initiatives enable company strategy at a functional level.
• Navigate and maintain data integrity across JumpCloud's core platforms: ADP (Workforce Now), Deel, Jira, and the HRIS ecosystem.
• Own the digital filing architecture, ensuring compliance and ease of access for the global HR team.
• Utilize SRM to manage HR service requests, track workflows, and ensure SLA compliance.
• Identify manual inefficiencies within established HR processes and recommend or implement automated solutions to enhance speed and accuracy.
• Demonstrate negotiation and influence skills to build alignment with external stakeholders and internal partners.
• Conduct periodic HR compliance audits, leveraging deep knowledge of local labor laws to support standardized and legally sound operational processes.
• Utilize HR dashboards and reports to monitor trends, validate data integrity, and identify potential risks.
• Use key HR metrics to propose thoughtful, scalable improvements to workflows that directly impact business outcomes.

What We Are Looking For

• 4+ years of experience in HR Operations or Shared Services, preferably in a high-growth tech environment.
• Ability to manage moderately complex tasks with minimal supervision.
• A natural curiosity for how HR processes connect to the broader organization.
• A proven track record of troubleshooting issues and initiating small-scale projects to streamline workflows.
• Ability to exercise discretion, sound judgment, and diplomacy when communicating with everyone from new hires to Senior Management.
• Demonstrated ability to effectively communicate both verbally and in writing at all levels in the organization, including Senior Management.
• Analytical and process-oriented, with experience maintaining confidentiality of assignments due to exposure to sensitive information and contacts.
• High level of proficiency in Microsoft Excel (vlookups, pivots), Word, PowerPoint, Gsuite, and a passion for learning new HR software.
• Experience with Jira (for ticketing/workflows), ADP, and Deel will be a plus.
• HRMS experience is a plus, or technically savvy and a willingness to learn many systems.

Nice to Have

• Experience with global onboarding and offboarding processes.
• Knowledge of local labor laws and regulations.
• Certification in HR, such as SHRM-CP or HRCI-PHR.
• Experience working in a remote or distributed team environment.
• Basic understanding of IT and cloud services, given JumpCloud's focus on unified open directory platforms.

Benefits and Perks

• The opportunity to work with a cutting-edge technology platform that simplifies IT operations.
• A 'Remote First' work environment that offers flexibility and autonomy.
• Professional development opportunities, including training and education assistance.
• Access to a modern tech stack and the chance to contribute to its development and implementation.
• Competitive compensation package, though specifics are not disclosed.
• A collaborative and dynamic team environment with a strong emphasis on innovation and progress over perfection.
• Health and wellness programs, including remote stipends for home office setup and mental health support.
• Generous PTO and holidays, recognizing the importance of work-life balance in a remote work setting.

• Tailor Your Resume: Ensure your resume highlights your HR operations experience, especially in managing employee lifecycle events and leveraging technology to enhance the employee experience.
• Prepare for Behavioral Interviews: Be ready to provide specific examples of how you've streamlined HR processes, managed complex queries, and applied company policies in previous roles.
• Showcase Your Analytical Skills: Demonstrate your ability to analyze HR metrics, identify inefficiencies, and propose scalable solutions.
• Research JumpCloud's Culture: Understand JumpCloud's values, particularly 'Progress over Perfection,' and be prepared to discuss how your work style and experience align with this approach.
• Practice Your Communication Skills: Given the remote nature of the role, emphasize your ability to communicate effectively, both verbally and in writing, with diverse stakeholders.
• Be Ready to Discuss Technology: Highlight your proficiency in HR software, Microsoft Excel, and other relevant tools, and express your willingness to learn and adapt to new technologies.