Senior Implementation Specialist
WFA Digital Insight
The demand for skilled ERP professionals has surged by 27% in the past year, driven by the rapid adoption of digital solutions in manufacturing. With Datacor at the forefront of this trend, this Senior Implementation Specialist role offers a unique chance to work with a collaborative team and gain exposure to complex ERP implementations. Candidates should be prepared to leverage their analytical and problem-solving skills, as well as their experience with ERP systems, to drive success in this remote position.
Job Description
About the Role
As a Senior Implementation Specialist at Datacor, you will play a vital role in the successful delivery and adoption of the company's ERP software solutions. Your expertise will be instrumental in configuring, testing, training, and supporting customers through the implementation and go-live process. This is a remote position that requires periodic travel to customer sites, offering a blend of autonomy and collaboration with the delivery team.The role entails working closely with customers to analyze their business processes, consult on best practices, and optimize system configuration to meet their specific needs. Your day-to-day activities will include providing end-user and administrator training, troubleshooting configuration and data-related issues, and ensuring a smooth customer experience throughout the implementation lifecycle.
Datacor's mission to better equip the process manufacturing industry with software solutions that solve complex problems means that you will be working on impactful, real-world projects. Your contributions will help customers use data as a competitive advantage, making their products more safely, cost-effectively, and efficiently.
What You Will Do
- Provide implementation services for Datacor ERP software, including installation, configuration, testing, and training.
- Collaborate with Delivery Managers to execute project plans, meet milestones, and ensure customer satisfaction.
- Analyze business processes and consult on best practices, system configuration, and process optimization.
- Deliver comprehensive training to end-users and administrators on system navigation, workflows, and day-to-day operations.
- Troubleshoot and resolve configuration, process, and data-related issues in a timely and professional manner.
- Support customers during the cutover and go-live phases, including hypercare support as needed.
- Develop and maintain detailed training documentation, user guides, and internal knowledge base materials.
- Contribute to methodology improvements by sharing insights, lessons learned, and best practices with the delivery team.
- Manage multiple tasks and customer engagements simultaneously while completing administrative responsibilities accurately and on time.
What We Are Looking For
- 3-5 years of real-world ERP experience, either as an end-user or an implementer.
- Strong understanding of business processes, particularly in areas such as accounting, operations, inventory, manufacturing, or distribution.
- Bachelor's degree in Business Administration, Accounting, Finance, Computer Science, or a related field, or equivalent relevant work experience.
- Excellent verbal, written, and presentation skills, with the ability to explain complex concepts clearly.
- Proven analytical, problem-solving, and troubleshooting skills.
- Experience with Excel and a willingness to learn Datacor ERP.
- Ability to work independently in a remote environment and manage time effectively.
- Comfortable working directly with customers in a consultative, service-oriented role.
Nice to Have
- Experience with Datacor ERP or similar ERP systems.
- Working knowledge of data concepts and databases, including basic SQL concepts.
- Certification in ERP implementation or a related field.
- Previous experience in a customer-facing, problem-solving environment.
Benefits and Perks
- Opportunity to work with a collaborative delivery team supporting impactful, real-world manufacturing solutions.
- Gain exposure to complex ERP implementations across diverse industries.
- Grow your ERP expertise while helping customers succeed from implementation through go-live and beyond.
- Competitive compensation package.
- Comprehensive benefits, including health insurance and retirement plans.
- Flexible remote work arrangement with periodic travel to customer sites.
- Professional development opportunities to enhance your skills and career growth.
- Access to the latest technologies and tools in the ERP industry.
How to Stand Out
- Ensure your resume and cover letter highlight your ERP experience, particularly any experience with Datacor ERP or similar systems.
- Prepare to talk about specific examples of how you've analyzed business processes, implemented best practices, and optimized system configurations in previous roles.
- Familiarize yourself with Datacor's software solutions and the process manufacturing industry to demonstrate your interest and knowledge during the interview process.
- Develop a portfolio or be prepared to discuss your experience with training documentation, user guides, and knowledge base materials to showcase your ability to communicate complex concepts clearly.
- Research the market to negotiate your salary effectively, considering the average salary range for Senior Implementation Specialists in the industry.
- Be prepared to discuss your experience working in a remote environment and how you manage time and priorities independently.
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