Senior Incident Commander
WFA Digital Insight
As demand for cloud services specialists grows, Autodesk's Senior Incident Commander role stands out in the remote job market. With a 25% increase in cloud adoption in 2025, companies need experts who can mitigate customer impact and drive incident resolution. Autodesk's commitment to delivering high-quality services requires a unique blend of technical and leadership skills. Before applying, candidates should understand the importance of effective communication, stakeholder management, and data analysis in this role. With the right skills and experience, this role offers a chance to make a significant impact in the industry.
Job Description
About the Role
The Senior Incident Commander role at Autodesk is a unique opportunity to lead the company's cloud services support team. As a key member of the Customer Facing Technology Operations organization, you will be responsible for shaping the frontier of customer-facing cloud services support. Your day-to-day activities will involve collaborating with cross-functional teams to drive incident resolution, communicating with stakeholders, and analyzing incident data to identify trends and areas for improvement.The role requires a strong understanding of cloud services, incident management, and data analysis. You will be working closely with the Cloud Operations team, Engineering Teams, and other stakeholders to ensure that incidents are resolved in a timely and effective manner. The ideal candidate will have a proven track record of incident management, leadership, and communication skills.
What You Will Do
- Act as an Incident Commander to facilitate high-severity incident triage and ensure timely resolution
- Communicate clearly with stakeholders, including customers, engineers, and other teams
- Participate in on-call rotation for Incident Commander role, including after-hours and weekends
- Collaborate with cross-functional teams to drive incident resolution and identify areas for improvement
- Develop and maintain strong relationships with team members and stakeholders
- Analyze incident data to identify trends, patterns, and areas for improvement
- Provide oversight for Cloud Service Operation Centre Level 1 engineer performance
- Act as an escalation point for the Cloud Services Operation Centre manager
- Run post-incident debrief meetings to drive engagement with incident responders
- Engage with cross-functional Engineering Teams to ensure that incident follow-up activities are happening in a timely fashion
- Develop and implement data analyses, data collection, and other strategies to optimize platform resiliency and quality
What We Are Looking For
- 5+ years of experience in incident management, cloud services, or a related field
- Strong leadership and communication skills
- Experience working with cross-functional teams, including engineering, operations, and customer support
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets
- Experience with cloud services, including AWS, Azure, or Google Cloud
- Strong understanding of incident management principles, including ITIL or similar frameworks
- Experience with data analysis and visualization tools, such as Tableau or Power BI
- Bachelor's degree in Computer Science, Engineering, or a related field
Nice to Have
- Experience with automation tools, such as Ansible or SaltStack
- Knowledge of security frameworks, such as NIST or ISO 27001
- Experience with agile development methodologies, such as Scrum or Kanban
- Certification in incident management, such as ITIL or CISM
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading company in the cloud services industry
- Collaborative and dynamic work environment
- Professional development opportunities, including training and certification programs
- Flexible work arrangements, including remote work options
- Access to the latest technologies and tools
- Recognition and reward programs for outstanding performance
How to Stand Out
- To stand out as a candidate, be prepared to provide specific examples of your incident management experience and skills.
- Make sure to highlight your ability to communicate effectively with both technical and non-technical stakeholders.
- Review the company's cloud services and technology stack to demonstrate your understanding of their systems and infrastructure.
- Prepare to discuss your experience with data analysis and visualization tools, and how you have used them to drive incident resolution.
- Be ready to provide examples of your leadership and collaboration skills, and how you have worked with cross-functional teams to drive incident resolution.
- Research the company's culture and values to demonstrate your understanding of their mission and vision.
- Be prepared to discuss your experience with automation tools and security frameworks, and how you have applied them in previous roles.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.