Senior Instructional Design Manager, Healthcare Operations
WFA Digital Insight
As the remote job market continues to grow, with 45% of companies adopting remote work models, demand for skilled instructional designers has surged by 28% in the past year. Interwell Health stands out in the industry with its mission to reimagine healthcare. This role is particularly interesting, as it combines instructional design expertise with the healthcare sector's rapid evolution. With the need for effective training programs on the rise, candidates with strong instructional design skills, particularly in adult learning principles and technical learning development, are in high demand. Before applying, candidates should be aware of the importance of adaptability and collaboration in a remote environment.
Job Description
About the Role
As a Senior Instructional Design Manager at Interwell Health, you will be part of the Operational Excellence team, driving top-priority operational change. Your primary focus will be on creating high-impact learning programs and tools for patient-facing teams, ensuring they deliver exceptional care. This inaugural role requires establishing best practices for instructional design, balancing consistency with the unique needs of Healthcare Operations. Your work will have a direct impact on enhancing performance and quality across clinical and non-clinical teams.The role involves working independently and collaboratively, requiring strong self-directed ownership and cross-functional partnership skills. This dynamic position offers the opportunity to make a significant difference in the lives of patients by empowering healthcare teams with the knowledge and skills needed to provide the best possible care.
What You Will Do
- Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment.
- Set clear, measurable learning objectives that connect directly to business outcomes.
- Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows.
- Advise on training strategies for initiatives and change management, including appropriate delivery methods and formats.
- Collaborate with subject matter experts, trainers, and project teams to identify learning needs.
- Translate complex workflows and systems into clear, accurate learning materials delivered across multiple modalities.
- Manage materials development and review processes with timely stakeholder communication.
- Equip facilitators with the tools and guidance they need to deliver training effectively.
- Summarize and communicate about learning initiatives across Healthcare Operations teams.
What We Are Looking For
- 6+ years of relevant professional experience in instructional design or a related field.
- 4+ years of experience designing and delivering learning programs and content for working adults across multiple modalities.
- Bachelor’s Degree required, preferably in Education, Design, Learning Technology, or an equivalent field; Master’s Degree preferred.
- Background in developing educational content for users of Epic and CTI platforms is highly desirable.
- Knowledge and proficiency in adult learning principles and instructional design models.
- Expertise in technically-focused learning, including competency in training development tools like Articulate 360 and Powtoons.
- Proven ability to learn complex, technology-driven workflows and translate them into clear, engaging content for care team audiences.
Nice to Have
- Experience with project management tools to facilitate collaborative work environments.
- Familiarity with learning management systems (LMS) and their integration with training content.
- Knowledge of healthcare operations and the challenges faced by patient-facing teams.
- Certification in instructional design or a related field.
Benefits and Perks
- Opportunity to work remotely and be part of a dynamic, mission-driven organization.
- Competitive compensation package, though specifics are not disclosed.
- Health benefits and wellness programs tailored for remote workers.
- Professional development opportunities, including access to the latest tools and technologies in instructional design.
- Flexible working hours to accommodate different time zones and schedules.
- Access to a global network of professionals in the field of healthcare and instructional design.
How to Stand Out
- When applying, make sure to highlight your experience with instructional design models and adult learning principles, particularly in a remote or healthcare context.
- Showcase your proficiency in training development tools like Articulate 360 and Powtoons, and mention any experience with LMS systems.
- Tailor your resume and cover letter to emphasize collaboration and project management skills, as these are crucial for success in this role.
- Prepare examples of how you've translated complex information into engaging, accessible content for different audiences.
- Consider creating a portfolio of your work that demonstrates your expertise in instructional design, especially if you have experience in the healthcare sector.
- Be ready to discuss your approach to change management and how you advise on training strategies for new initiatives.
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