Senior IT Analyst
WFA Digital Insight
As the remote job market evolves, demand for skilled IT professionals like Senior IT Analysts has grown significantly, with companies seeking experts who can balance security, privacy, and compliance. With the rise in digital threats, Mercury is at the forefront, focusing on building trust through secure processes and system design. This role stands out for its emphasis on innovation and collaboration, requiring a candidate who is not only technically adept but also a team player. Before applying, candidates should be aware of the current landscape of IT security and the importance of staying updated with the latest technologies and trends, such as cloud platforms and IAM concepts.
Job Description
About the Role
The Senior IT Analyst position at Mercury is a critical role that involves ensuring the security, privacy, and compliance of the company's systems and assets. This role is integral to maintaining trust with internal stakeholders and customers, reflecting Mercury's commitment to being a reliable platform. The day-to-day responsibilities will include managing IT operations, collaborating with various teams across the enterprise, and addressing security, privacy, and compliance challenges.As part of the Information Security (InfoSec) team, the Senior IT Analyst will play a key role in building and maintaining trust through secure process and system design. The ability to innovate and leverage the latest technologies to solve unique problems is highly valued in this position.
The role is part of a dynamic team that works closely together to protect customer security and privacy, using the latest technology to find smarter solutions. The ideal candidate should be ready to collaborate and come up with innovative solutions to the challenges they encounter.
What You Will Do
- Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations.
- Own and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices.
- Establish and maintain a codified, periodic inventory reconciliation process across discovery tools to ensure accuracy and completeness.
- Manage software license lifecycle including tracking, renewals, and disposition planning.
- Deploy, configure, and maintain endpoint management solutions with a strong focus on macOS and Jamf.
- Manage and support core SaaS platforms including Okta, Salesforce, and MDM tooling.
- Assist with application onboarding for contractors and new employees.
- Help define and document IT Support policies including scope, service levels, escalation procedures, and separation of duties controls.
- Ensure job functions and access privileges are explicitly mapped to control responsibilities and documented accordingly.
- Write scripts and build automation to reduce manual IT workload, enforce controls, and improve operational efficiency; contribute to and polish existing IT bots.
- Work with application and software engineers to implement continuous improvement, automation, and system upgrades.
What We Are Looking For
- 4+ years of IT operations experience, ideally in a fast-paced tech startup; fintech, banking, or compliance-adjacent environments are strongly preferred.
- Demonstrated understanding of IT internal controls, including separation of duties, access privilege management, and audit trail requirements.
- Strong macOS proficiency required; working knowledge of Windows, Linux, iOS, and Android.
- Hands-on expertise with Jamf, Kandji, or comparable MDM platforms.
- Experience managing broad asset inventories beyond endpoints — including virtual infrastructure, SaaS, and non-traditional assets.
- Experience with IAM, MDM, and SaaS management tooling.
- Familiarity with IAM concepts and cloud platforms (AWS, GCP, or Azure).
- Programming experience in Python or TypeScript.
Nice to Have
- Experience with IT service management frameworks (e.g., ITIL).
- Knowledge of compliance standards (e.g., SOC 2, GDPR).
- Experience working in a fully remote or hybrid work environment.
- Certification in ITIL, CISSP, or comparable.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunities for professional growth and development in a rapidly expanding company.
- Flexible working hours and remote work options.
- Access to the latest technologies and tools.
- Collaborative and dynamic work environment.
- Health insurance and wellness programs.
- Generous PTO and holidays.
How to Stand Out
- Be prepared to provide specific examples of times when you've leveraged technology to solve complex IT security issues.
- Showcase your understanding of cloud platforms and IAM concepts through real-world applications or certifications.
- Highlight any experience with asset management and inventory reconciliation across various discovery tools.
- Having a portfolio or examples of scripts and automation you've developed can significantly strengthen your application.
- Be ready to discuss how you stay updated with the latest trends and technologies in IT security and operations.
- Tailor your resume and cover letter to emphasize your experience with Salesforce and other SaaS platforms mentioned in the job description.
- Prepare to talk about your collaboration and teamwork skills, as this role involves working closely with various teams.
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