Senior IT Engineer
WFA Digital Insight
The demand for skilled IT engineers with a knack for innovation has surged in recent years, with the market expected to grow exponentially. As companies like Ethos continue to push the boundaries of digital transformation, professionals with expertise in AI, cloud infrastructure, and IT security are in high demand. With the life insurance industry undergoing significant changes, Ethos stands out for its commitment to modernizing the sector through technology. Before applying, candidates should be aware of the company's mission to democratize access to life insurance and its focus on emerging technologies.
Job Description
About the Role
As a Senior IT Engineer at Ethos, you will play a pivotal role in driving the company's digital transformation. Your day-to-day responsibilities will include leading the adoption of emerging technologies and artificial intelligence across the enterprise IT infrastructure. You will work closely with various stakeholders to identify areas where AI and modern tooling can enhance operational efficiency, reduce friction, and unlock new value. The role also involves owning IT security controls and compliance programs, ensuring the organization remains modern, governed, and AI-ready.Ethos is transforming the life insurance experience through its robust technology platform, making it easier for consumers, agents, and carriers to navigate the process. The company's mission is to protect families by democratizing access to life insurance, and as a Senior IT Engineer, you will be instrumental in supporting this mission.
The role reports to the senior leadership within the Corporate IT organization and involves partnering with IT operations, infrastructure, security, and business stakeholders to drive innovation and experimentation.
What You Will Do
- Define and own the IT innovation roadmap, building a structured framework for ideation, piloting, evaluation, and scaled deployment
- Lead AI-powered initiatives across IT operations, including AIOps, intelligent helpdesk, infrastructure optimization, and engineer productivity tooling
- Identify automation opportunities across IT workflows, service delivery, and support; establish AI governance practices
- Drive modernization programs spanning cloud-native tooling, platform consolidation, ITSM, and self-service IT capabilities
- Lead platform and vendor evaluation in partnership with architecture teams
- Set technology standards and architectural principles for Corporate IT
- Represent IT in enterprise technology governance forums
- Ensure security controls for IT-managed systems and platforms are hardened, monitored, and aligned to security standards
- Own IT General Controls (ITGCs) across access, change management, and operations
- Maintain audit-ready documentation and proactively address control gaps
What We Are Looking For
- 10+ years in IT, with at least 4 years in a senior technology leadership and innovation-focused role
- Demonstrated experience implementing AI, ML, or intelligent automation within an IT operations or corporate IT context
- Deep understanding of corporate IT domains: infrastructure, cloud, ITSM, security operations, end-user computing
- Proven ability to build and lead high-performing technical teams
- Strong communication skills — able to translate complex technology concepts for both technical and executive audiences
- Experience managing vendor relationships, technology evaluations, and POC/pilot programs
- Experience with AIOps platforms, GenAI tooling, or enterprise automation platforms
Nice to Have
- Background in cloud infrastructure modernization with an innovation lens
- Familiarity with IT governance frameworks (ITIL, COBIT) and how innovation intersects with process maturity
- Engineering or advanced technical degree
Benefits and Perks
- Competitive salary package
- Opportunity to work with a leading life insurance technology company
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible remote work arrangements
- Access to cutting-edge technologies and tools
- Comprehensive health benefits package
How to Stand Out
- Ensure your portfolio highlights experience with AI, ML, or intelligent automation in an IT context.
- Develop a strong understanding of corporate IT domains and how they intersect with innovation.
- Practice communicating complex technical concepts to non-technical audiences.
- Be prepared to discuss your experience with IT security controls and compliance programs.
- Research Ethos's mission and values to understand how your skills align with the company's goals.
- Prepare examples of times when you've driven modernization efforts or led high-performing technical teams.
- Consider seeking feedback from peers or mentors on your leadership style and innovation strategies.
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