Senior IT Engineer
WFA Digital Insight
The demand for skilled IT professionals in remote work environments has surged, with a significant increase in job postings requiring expertise in cloud platforms and cybersecurity. As companies continue to adapt to remote work, the need for experienced engineers who can manage complex IT infrastructures and ensure security has become a top priority. My VA Support, Inc. is seeking a highly skilled Senior IT Engineer to join their remote team, offering a unique opportunity for professionals with a strong background in IT infrastructure and systems administration. With over 7 years of experience required, candidates should be well-versed in networking, cloud platforms, and security best practices. Before applying, candidates should be prepared to showcase their technical expertise and ability to work effectively in a fully remote environment.
Job Description
About the Role
The Senior IT Engineer role at My VA Support, Inc. is a remote position that requires a highly skilled and experienced professional to manage and improve IT infrastructures, ensuring the stability, security, and scalability of both internal systems and client environments. As a key member of the remote IT team, the successful candidate will be responsible for providing advanced technical support and remote troubleshooting for network, hardware, and software issues. The company is seeking a proactive and experienced professional who can handle complex technical challenges and work effectively in a fully remote environment.The role entails day-to-day management of IT systems, including servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments. The Senior IT Engineer will also be responsible for designing and implementing infrastructure improvements to enhance performance, security, and scalability. The ideal candidate will have a strong background in IT infrastructure, systems administration, and networking, with experience in managing backups, disaster recovery, and endpoint security.
The company is committed to providing a supportive and collaborative work environment, with opportunities for professional growth and technical specialization. As a remote team, the company values flexibility, reliability, and excellent communication skills, with a strong focus on delivering high-quality results and exceptional customer service.
What You Will Do
- Provide advanced technical support and remote troubleshooting for network, hardware, and software issues
- Manage, monitor, and optimize servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments
- Administer, configure, and maintain IT systems, backups, and disaster recovery processes
- Design and implement infrastructure improvements to enhance performance, security, and scalability
- Configure and support networking components (firewalls, VPNs, VLANs, routing)
- Support automation and integration of IT systems using tools like Zoho, Monday, or similar platforms
- Lead or assist in incident response efforts, including security-related events and high-priority outages
- Document procedures, configurations, and technical environments accurately
- Assist with onboarding and access management across multiple client accounts
- Escalate critical incidents to the Head of IT when necessary while maintaining ownership and follow-up
- Proactively identify opportunities to improve workflows, reliability, and security standards
What We Are Looking For
- 7+ years of experience in IT infrastructure, systems administration, or MSP environments
- Strong knowledge of networking (firewalls, VPNs, Windows & Mac environments)
- Hands-on experience with Microsoft 365, Azure, AWS, or similar cloud platforms
- Experience managing backups, disaster recovery, and endpoint security
- Familiarity with automation or system integrations (Zoho, Monday, or similar tools)
- Ability to troubleshoot complex issues independently
- Strong English communication and documentation skills (B2–C1 required)
- Ability to manage priorities and work effectively in a fully remote environment
- Reliable workstation setup and stable internet connection
Nice to Have
- Experience with QuickBooks or similar accounting software
- Knowledge of security and data protection best practices
- Certification in ITIL, CompTIA, or similar frameworks
Benefits and Perks
- Long-term contractor collaboration
- Fully remote work environment
- Exposure to diverse U.S.-based clients and infrastructure projects
- Opportunities for professional growth and technical specialization
- Flexible working hours and autonomous work environment
- Access to cutting-edge technologies and tools
- Competitive compensation package
How to Stand Out
- Ensure you have a strong understanding of IT infrastructure, networking, and cloud platforms before applying
- Showcase your experience in managing complex technical issues and providing remote support
- Highlight your ability to work independently and manage priorities in a fully remote environment
- Be prepared to provide examples of your experience with automation and system integrations
- Familiarize yourself with the company's technology stack and be ready to discuss your experience with similar tools
- Showcase your problem-solving skills and ability to think critically
- Prepare to discuss your experience with security and data protection best practices
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