Senior Learning Experience Designer

## About the Role As a Senior Learning Experience Designer at GitLab, you'll play a critical role in creating scalable, digital-first learning experiences that help customers get the most out of the company's AI-powered DevSecOps platform. You'll be part of the Digital Success team within Professional Services Education Services, designing outcome-driven courses that turn complex technical concepts into clear, engaging learning for a global audience. Your primary focus will be on building modular, on-demand digital courses and virtual instructor-led training, applying adult learning theory, instructional design best practices, and your technical aptitude to craft content that meets customers where they are and helps them grow into confident GitLab champions. The role entails close collaboration with subject matter experts and cross-functional partners to keep content aligned with product updates and iterate based on data and learner feedback. This ensures that education programs stay current, impactful, and easy to consume at scale. Given the global nature of GitLab's customer base, you'll need to be adept at designing learning experiences that cater to diverse needs and preferences. GitLab's high-performance culture, driven by its values and continuous knowledge exchange, enables team members to reach their full potential while collaborating with industry leaders to solve complex problems. As a Senior Learning Experience Designer, you'll be integral to this culture, contributing your expertise to help customers achieve their goals and drive the adoption of GitLab's platform. ## What You Will Do - Design, develop, and maintain scalable digital learning experiences for GitLab customers, with a focus on self-paced eLearning and virtual instructor-led courses that align to defined learning outcomes.

• Create clear, engaging educational content across formats (eLearning modules, slide presentations, facilitator guides, videos, hands-on labs, assessments) that supports GitLab certification, accreditation, and enablement programs.
• Build and iterate multi-module learning paths delivered through our Learning Management System and virtual delivery platforms that help customers adopt GitLab, deepen product expertise, and drive measurable product usage.
• Collaborate closely with Education Services, curriculum developers, subject matter experts, and cross-functional partners (such as Product, Engineering, Support, and Professional Services) to ensure learning content reflects current product capabilities and business priorities.
• Design and refine virtual training experiences, workshops, and lab-based activities that give learners practical, hands-on experience with GitLab's platform.
• Analyze data and learner feedback to identify areas for improvement and iterate on the design of learning experiences to enhance their impact and effectiveness.
• Develop interactive, hands-on labs and assessments that simulate real-world GitLab workflows for enterprise customers, ensuring that learners can apply their knowledge in practical scenarios.
• Contribute to the development of modular, self-paced eLearning paths and virtual instructor-led courses for GitLab certification and accreditation programs, ensuring that these programs are comprehensive, engaging, and aligned with the needs of GitLab's customer base.
• Work with the education team to define and implement a strategy for the continuous improvement of learning experiences, ensuring that they remain current, relevant, and effective in supporting customer success.

• Strong understanding of adult learning theory, instructional design principles, and the application of these in digital learning environments.
• Experience with eLearning authoring tools, learning management systems, and virtual delivery platforms, with the ability to quickly adapt to new technologies and tools.
• Excellent communication and collaboration skills, with the ability to work closely with subject matter experts, cross-functional partners, and stakeholders to design and deliver learning experiences.
• Ability to analyze data and learner feedback, using this information to inform the design and improvement of learning experiences.
• Strong technical aptitude, with the ability to understand and communicate complex technical concepts to diverse audiences.
• Experience with project management tools and methodologies, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Certification in instructional design, learning experience design, or a related field is highly desirable.

• Familiarity with GitLab's platform and products, or similar DevSecOps solutions.
• Knowledge of agile development methodologies and version control systems.
• Experience with AI-powered tools and technologies, and their application in learning and development contexts.

• Flexible working hours and remote work options, allowing you to work from anywhere and maintain a healthy work-life balance.
• Access to cutting-edge technologies and tools, with the opportunity to contribute to the development of innovative learning experiences.
• Collaborative, dynamic work environment with a team of experienced professionals who are passionate about education and customer success.
• Opportunities for ongoing learning and professional development, including training, certifications, and conference attendance.
• Recognition and reward for outstanding performance, with a focus on acknowledging and celebrating the achievements of team members.
• Comprehensive health insurance, retirement savings plans, and other benefits to support your well-being and financial security.

- Ensure your portfolio showcases your ability to design engaging, effective learning experiences for technical audiences, highlighting your understanding of adult learning theory and instructional design principles.

• Develop a strong understanding of GitLab's products and platform, and be prepared to discuss how you can apply your skills and experience to contribute to the company's education and training programs.
• Familiarize yourself with eLearning authoring tools, learning management systems, and virtual delivery platforms, and be prepared to discuss your experience with these technologies.
• Highlight your ability to collaborate with cross-functional teams, analyze data, and iterate on feedback to drive impactful learning experiences.
• Prepare to discuss your approach to project management, including your experience with project management tools and methodologies, and how you prioritize tasks and manage multiple projects simultaneously.
• Show enthusiasm for the tech industry, particularly in roles related to education, training, or customer success, and be prepared to discuss how your skills and experience align with GitLab's mission and values.