Senior Legal Program Manager, Legal Operations
WFA Digital Insight
As the demand for skilled legal operations professionals grows, with a 25% increase in job postings over the last year, roles like this Senior Legal Program Manager position at Openai are becoming highly sought after. With the shift towards hybrid remote work models, companies are looking for individuals who can manage programs, optimize processes, and drive projects end-to-end. Openai, a pioneer in AI research and deployment, stands out for its commitment to ensuring AI benefits humanity, making this a unique opportunity for those passionate about legal operations and technology. Before applying, candidates should be prepared to showcase their experience in managing cross-functional initiatives, developing workflow solutions, and collaborating with technical teams.
Job Description
About the Role
The Senior Legal Program Manager role at Openai is a critical position that will support and scale the company's contracting operations and legal systems infrastructure. This role will primarily focus on owning and evolving contracting and legal systems processes, partnering closely with Legal and other Business Teams to improve operational efficiency and user experience. As a key member of the legal operations team, the successful candidate will be responsible for driving projects end-to-end, identifying areas for improvement, and developing scalable solutions.The ideal candidate will be comfortable working in a fast-paced, hybrid remote environment, with a strong ability to manage multiple priorities simultaneously. They will also have a keen eye for detail, excellent communication skills, and the ability to collaborate with cross-functional teams. The role is based in San Francisco, CA, with a hybrid work model of 3 days in the office per week.
As a Senior Legal Program Manager at Openai, you will be part of a team that is pushing the boundaries of what is possible with AI. You will have the opportunity to work on complex, high-impact projects, and contribute to the development of innovative solutions that will shape the future of the industry.
What You Will Do
- Design, build, and maintain contracting workflows and automations to improve scalability and operational efficiency
- Partner with Legal, Sales, Deal Desk, Procurement, Finance, and Systems teams to identify workflow pain points and implement process improvements
- Support integrations and coordination between the contract lifecycle management platform and adjacent business systems
- Build and monitor reporting dashboards to identify areas and action plans for scaling and improved efficiency
- Identify and implement solutions to utilize Openai's latest technology to scale legal contracting processes
- Troubleshoot workflow and system issues, coordinate testing and rollout activities, and support ongoing platform maintenance and enhancements
- Develop documentation, training materials, and enablement resources to support user adoption and operational consistency
- Independently manage medium-scope legal operations programs and projects from planning through execution
- Establish project plans, timelines, stakeholder communications, and success metrics across cross-functional initiatives
- Anticipate project risks and operational gaps, proactively proposing solutions and driving initiatives to completion
- Track and communicate project progress, dependencies, and outcomes to stakeholders
What We Are Looking For
- Bachelor's degree or equivalent practical experience
- 8+ years of experience in operations, program management, contract operations, or related operational roles
- Experience supporting cross-functional technical systems across Procurement, GTM, Commercial Contracting, and Operations
- Familiarity with business systems integrations involving CLM, CRM, eSignature, or ERP platforms
- Experience developing workflow documentation, training, or operational enablement materials
- Demonstrated ability to independently manage projects and drive cross-functional initiatives in fast-paced environments
- Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously
- Experience collaborating with technical and systems teams to implement workflow or process improvements
- Strong written and verbal communication skills with the ability to work effectively across technical and non-technical stakeholders
- Comfortable operating in ambiguous environments and building processes where structure may not yet exist
Nice to Have
- Experience working in a hybrid remote environment
- Knowledge of AI and machine learning technologies
- Familiarity with agile project management methodologies
- Certification in project management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work on cutting-edge AI projects
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Professional development opportunities
- Access to the latest technologies and tools
- Recognition and reward for outstanding performance
- Comprehensive health and wellness package
- Generous paid time off and vacation policy
How to Stand Out
- Be prepared to showcase your experience in managing cross-functional initiatives and developing workflow solutions
- Highlight your ability to collaborate with technical teams and drive projects end-to-end
- Familiarize yourself with Openai's products and services, and be prepared to discuss how you can contribute to the company's mission
- Develop a strong understanding of the company's culture and values, and be prepared to discuss how you can thrive in a fast-paced, hybrid remote environment
- Prepare examples of your experience with business systems integrations and contract lifecycle management platforms
- Be prepared to discuss your experience with project management methodologies and tools
- Show enthusiasm for the company's mission and products, and be prepared to discuss how you can make a meaningful contribution
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