Senior Localization Technical Program Manager

About the Role

The localization team at Mozilla manages the infrastructure that powers localization across all products and services, supporting a global community of volunteer localizers. As a Technical Program Manager, you will contribute to shaping the long-term direction of localization at Mozilla and drive localized product releases end-to-end.

What You Will Do

• Lead and scale localization initiatives by working closely with volunteer localizers, ensuring sustainability and impact across products.
• Drive localized product releases end-to-end, defining testing and quality strategies, setting priorities for localization bugs, and enabling localization communities to deliver high-quality results at scale.
• Own localization requests from internal partners, coordinating intake, scoping, and execution with LSPs and external platforms to deliver localized content on time and at quality.
• Make and communicate informed trade-offs to optimize time-to-delivery, quality, and resource allocation, using data and experience to guide decisions.
• Partner with engineers and other localization program managers to design localization-ready features, improve tooling and workflows, and reduce risks.
• Collaborate and influence effectively across regions and time zones, building strong relationships with internal clients and teammates to align on priorities and execution.
• Develop and maintain detailed project plans, resource allocation plans, and status reports to ensure transparency and progress tracking.
• Identify and mitigate risks, escalating issues as needed, and develop contingency plans to ensure project delivery.
• Stay up-to-date with industry trends and best practices in localization, applying this knowledge to improve processes and outcomes.

What We Are Looking For

• 5+ years of experience in localization program management, preferably in the tech industry.
• Proven track record of leading and scaling localization initiatives, with a focus on quality, timeliness, and resource allocation.
• Strong understanding of the localization process, including translation, testing, and quality assurance.
• Experience working with language service providers, volunteer localizers, and internal stakeholders to deliver high-quality results.
• Excellent communication and project management skills, with the ability to influence and collaborate across regions and time zones.
• Strong analytical and problem-solving skills, with the ability to make informed trade-offs and optimize processes.
• Experience with project management tools, such as Asana, Jira, or Trello, and Excel.
• Bachelor's degree in a related field, such as computer science, linguistics, or international business.

Nice to Have

• Experience with open-source software development and contribution.
• Knowledge of multiple languages, with a focus on languages relevant to Mozilla's products and services.
• Experience with machine learning or artificial intelligence applications in localization.
• Certification in project management, such as PMP or Agile.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a global team and make a significant impact on the company's mission.
• Flexible working hours and remote work options.
• Access to cutting-edge technology and tools.
• Opportunity to contribute to open-source software development and participate in the global localization community.
• Professional development opportunities, including training and conference sponsorships.
• Comprehensive health insurance and wellness programs.

• Develop a strong understanding of the localization process and the importance of cultural sensitivity in localization.
• Showcase your experience working with language service providers, volunteer localizers, and internal stakeholders to deliver high-quality results.
• Highlight your ability to make informed trade-offs and optimize processes, using data and experience to guide decisions.
• Be prepared to discuss your experience with project management tools, such as Asana, Jira, or Trello, and Excel.
• Research Mozilla's products and services and be prepared to discuss how you can contribute to the company's mission.
• Prepare examples of your experience leading and scaling localization initiatives, with a focus on quality, timeliness, and resource allocation.