Senior Localization Technical Program Manager

About the Role

As a Technical Program Manager, you will be responsible for driving localized product releases end-to-end, defining testing and quality strategies, and enabling localization communities to deliver high-quality results at scale. You will also own localization requests from internal partners, coordinating intake, scoping, and execution with language service providers and external platforms to deliver localized content on time and at quality.

Mozilla's Localization Team manages the infrastructure that powers localization across all Mozilla products and services, supporting a global community of volunteer localizers. As a member of this team, you will contribute to shaping the long-term direction of localization at Mozilla and work closely with language service providers, an international community of volunteers, and internal stakeholders to achieve shared goals.

What You Will Do

• Lead and scale localization initiatives by working closely with volunteer localizers, ensuring sustainability and impact across products
• Drive localized product releases end-to-end, defining testing and quality strategies, setting priorities for localization bugs, and enabling localization communities to deliver high-quality results at scale
• Own localization requests from internal partners, coordinating intake, scoping, and execution with language service providers and external platforms to deliver localized content on time and at quality
• Make and communicate informed trade-offs to optimize time-to-delivery, quality, and resource allocation, using data and experience to guide decisions
• Partner with engineers and other localization program managers to design localization-ready features, improve tooling and workflows, and reduce risks
• Collaborate and influence effectively across regions and time zones, building strong relationships with internal clients and teammates to align on priorities and execution
• Develop and maintain relationships with language service providers, ensuring high-quality services and timely delivery
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve localization processes and outcomes

What We Are Looking For

• Proven expertise in localization processes, workflows, and common industry formats used for software and web localization
• Experience working with online translation software, computer-assisted translation tools, and other localization technologies
• Strong project management skills, with the ability to coordinate complex projects and teams
• Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders
• Ability to work effectively in a remote, distributed team environment
• Strong analytical and problem-solving skills, with the ability to optimize processes and resolve issues
• Experience with data analysis and reporting, using tools like Excel to inform decision-making
• Bachelor's degree in a related field, such as linguistics, computer science, or engineering

Nice to Have

• Experience working with open-source software and communities
• Knowledge of multiple languages, with a strong understanding of cultural and linguistic nuances
• Experience with agile development methodologies and version control systems
• Familiarity with Mozilla's products and services, including Firefox and other web technologies

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for professional growth and development, including training and conference attendance
• Flexible, remote work environment with a distributed team
• Access to cutting-edge technologies and tools, including online collaboration platforms and software development tools
• Participation in Mozilla's open-source community, with opportunities to contribute to innovative projects and initiatives
• Comprehensive health insurance and wellness programs, including mental health support and employee assistance programs
• Generous paid time off and holiday policies, including parental leave and family care programs

• When applying, be sure to highlight your experience with localization processes and technologies, as well as your ability to manage complex projects and teams.
• To stand out, demonstrate your knowledge of industry trends and emerging technologies, and explain how you would apply this knowledge to improve localization processes and outcomes at Mozilla.
• Be prepared to discuss your experience working with data analysis and reporting tools, such as Excel, and how you have used data to inform decision-making in previous roles.
• Show your passion for open-source software and community-driven development, and explain how you would contribute to Mozilla's mission and values.
• Be prepared to discuss your experience working in a remote, distributed team environment, and explain how you would build relationships with internal and external stakeholders in this context.
• Consider creating a portfolio or sample project that demonstrates your localization skills and experience, and be prepared to discuss this during the interview process.