Senior Localization Technical Program Manager

About the Role

The ideal candidate will have a deep understanding of localization processes, workflows, and industry-standard formats used for software and web localization. You will be expected to drive localized product releases end-to-end, defining testing and quality strategies, setting priorities for localization bugs, and enabling localization communities to deliver high-quality results at scale.

What You Will Do

• Lead and scale localization initiatives by working closely with volunteer localizers, ensuring sustainability and impact across products.
• Drive localized product releases end-to-end, defining testing and quality strategies, setting priorities for localization bugs, and enabling localization communities to deliver high-quality results at scale.
• Own localization requests from internal partners, coordinating intake, scoping, and execution with LSPs and external platforms to deliver localized content on time and at quality.
• Make and communicate informed trade-offs to optimize time-to-delivery, quality, and resource allocation, using data and experience to guide decisions.
• Partner with engineers and other localization program managers to design localization-ready features, improve tooling and workflows, and reduce risks.
• Collaborate and influence effectively across regions and time zones, building strong relationships with internal clients and teammates to align on priorities and execution.
• Develop and maintain dashboards, reports, and other tools to track localization metrics, identify trends, and inform decision-making.
• Stay up-to-date with industry trends, best practices, and emerging technologies in localization, applying this knowledge to improve Mozilla's localization capabilities.

What We Are Looking For

• Proven expertise in localization processes, workflows, and common industry formats used for software and web localization.
• Experience working with online translation software, computer-assisted translation tools, and other localization technologies.
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and coordinate with multiple stakeholders.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, language service providers, and volunteer localizers.
• Ability to analyze complex data sets, identify trends, and inform decision-making with data-driven insights.
• Strong problem-solving skills, with the ability to navigate complex technical issues and develop creative solutions.
• Proficiency in Excel and other productivity tools, with the ability to develop and maintain complex spreadsheets and reports.

Nice to Have

• Experience working with agile development methodologies, with a strong understanding of how to apply agile principles to localization projects.
• Knowledge of programming languages, such as Python or JavaScript, with the ability to develop scripts and automate tasks.
• Experience working with cloud-based localization platforms, such as Transifex or Crowdin.
• Certification in localization or a related field, such as the Certified Localization Professional (CLP) certification.

Benefits and Perks

• Competitive salary and benefits package, with a focus on supporting the well-being and career development of our employees.
• Opportunity to work with a talented and passionate team, dedicated to making the internet a better place for everyone.
• Flexible working hours and remote work options, with the ability to work from anywhere in the world.
• Professional development opportunities, including training, mentorship, and conference attendance.
• Access to the latest technologies and tools, with a focus on innovation and experimentation.

• Develop a strong portfolio showcasing your localization experience, including examples of successful projects and testimonials from previous clients or colleagues.
• Familiarize yourself with Mozilla's products and mission, and be prepared to discuss how your skills and experience align with the company's goals.
• Practice your project management skills, including prioritizing tasks, managing timelines, and coordinating with multiple stakeholders.
• Stay up-to-date with industry trends and best practices in localization, and be prepared to discuss how you apply this knowledge in your work.
• Be prepared to discuss your experience working with cross-functional teams, including engineers, designers, and other stakeholders.
• Consider earning a certification in localization, such as the Certified Localization Professional (CLP) certification, to demonstrate your expertise and commitment to the field.