Senior Localization Technical Program Manager

About the Role

Mozilla's Localization Team is dedicated to managing the infrastructure that powers localization across all Mozilla products and services. This team supports a global community of volunteer localizers who are passionate about making the internet more inclusive. As a Senior Localization Technical Program Manager, you will contribute to shaping the long-term direction of localization at Mozilla, working closely with language service providers and an international community of volunteers.

The internet is evolving rapidly, with more than 225 million people using Mozilla's products each month. As a result, the need for effective localization has never been more pressing. Mozilla is committed to making the internet better for people, and the Senior Localization Technical Program Manager will be instrumental in driving this mission forward.

What You Will Do

• Lead and scale localization initiatives by working closely with volunteer localizers, ensuring sustainability and impact across products.
• Drive localized product releases end-to-end, defining testing and quality strategies, setting priorities for localization bugs, and enabling localization communities to deliver high-quality results at scale.
• Own localization requests from internal partners, coordinating intake, scoping, and execution with LSPs and external platforms to deliver localized content on time and at quality.
• Make and communicate informed trade-offs to optimize time-to-delivery, quality, and resource allocation, using data and experience to guide decisions.
• Partner with engineers and other localization program managers to design localization-ready features, improve tooling and workflows, and reduce risks.
• Collaborate and influence effectively across regions and time zones, building strong relationships with internal clients and teammates to align on priorities and execution.
• Develop and execute strategies to improve localization quality, efficiency, and community engagement.
• Analyze localization metrics and feedback to identify areas for improvement and implement changes.

What We Are Looking For

• Proven expertise in localization processes, workflows, and common industry formats used for software and web localization.
• Experience working with online translation software and computer-assisted translation tools.
• Strong understanding of project management principles, including Agile methodologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse global teams.
• Experience with data analysis and reporting, using tools such as Excel to inform decision making.
• Strong problem-solving skills, with the ability to navigate complex technical issues.
• Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing priorities.
• Knowledge of open-source software development and community-driven initiatives.

Nice to Have

• Experience with machine learning and artificial intelligence applications in localization.
• Familiarity with cloud-based translation management systems.
• Knowledge of web development principles and technologies, including HTML, CSS, and JavaScript.
• Experience working with volunteer communities and managing remote teams.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge projects with a global impact.
• Collaborative and dynamic work environment with a team of passionate professionals.
• Flexible working hours and remote work arrangements.
• Professional development opportunities, including training and conference attendance.
• Access to the latest technologies and tools.
• Health and wellness programs, including mental health support and employee assistance.
• Generous parental leave policy and family-friendly benefits.

• To stand out in this role, focus on developing your skills in project management, data analysis, and communication. Proficiency in Excel and experience with online translation software are essential.
• When applying, highlight your ability to work effectively in a fast-paced environment and navigate complex technical issues.
• Be prepared to discuss your experience working with global teams and volunteer communities, and how you have adapted to changing priorities in previous roles.
• Showcase your knowledge of localization processes and workflows, and your understanding of open-source software development and community-driven initiatives.
• During the interview process, be prepared to provide examples of how you have optimized time-to-delivery, quality, and resource allocation in previous roles.
• Consider creating a portfolio that demonstrates your experience in localization project management, including any relevant certifications or training programs.
• When negotiating salary, be sure to research the market rate for localization technical program managers and highlight your unique skills and experience.