Senior Localization Technical Program Manager

About the Role

As a key member of the Localization Team, this role will manage the infrastructure that powers localization across all Mozilla products and services, supporting a global community of volunteer localizers. The successful candidate will be able to drive localized product releases end-to-end, define testing and quality strategies, and enable localization communities to deliver high-quality results at scale.

What You Will Do

• Lead and scale localization initiatives by working closely with volunteer localizers, ensuring sustainability and impact across products.
• Drive localized product releases end-to-end, defining testing and quality strategies, and setting priorities for localization bugs.
• Own localization requests from internal partners, coordinating intake, scoping, and execution with LSPs and external platforms to deliver localized content on time and at quality.
• Make and communicate informed trade-offs to optimize time-to-delivery, quality, and resource allocation, using data and experience to guide decisions.
• Partner with engineers and other localization program managers to design localization-ready features, improve tooling and workflows, and reduce risks.
• Collaborate and influence effectively across regions and time zones, building strong relationships with internal clients and teammates to align on priorities and execution.
• Develop and maintain metrics and dashboards to measure localization quality, efficiency, and effectiveness.
• Identify and mitigate risks, and develop contingency plans to ensure successful project delivery.
• Stay up-to-date with industry trends and best practices, and apply this knowledge to continuously improve localization processes and workflows.

What We Are Looking For

• Proven expertise in localization processes, workflows, and common industry formats used for software and web localization.
• Experience working with online translation software, computer-assisted translation tools, and other localization technologies.
• Strong project management skills, with the ability to manage complex projects and prioritize multiple tasks and deadlines.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop creative solutions.
• Experience working with Agile development methodologies and version control systems such as Git.
• Strong technical skills, with the ability to learn and adapt to new technologies and tools.

Nice to Have

• Experience working with machine learning and AI technologies, and their applications in localization.
• Knowledge of multiple languages, with a strong understanding of linguistic and cultural nuances.
• Experience working with volunteer communities, and a strong understanding of community engagement and management.
• Familiarity with Mozilla's products and services, and a strong understanding of the company's mission and values.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge projects and collaborate with a global community of developers and localizers.
• Flexible working hours and remote work options.
• Access to a wide range of training and development opportunities.
• A fun and dynamic work environment, with a strong focus on teamwork and collaboration.
• A chance to work with a company that is committed to making a positive impact on the world.

• To stand out as a candidate, be sure to highlight your technical skills and experience working with online translation software and other localization technologies.
• When applying, make sure to include specific examples of your experience managing complex projects and prioritizing multiple tasks and deadlines.
• As a remote worker, it's essential to have strong communication and collaboration skills, so be prepared to provide examples of how you've worked effectively with cross-functional teams and external partners in the past.
• When preparing for an interview, be sure to research Mozilla's products and services, and have a strong understanding of the company's mission and values.
• Don't be afraid to ask questions during the interview process, and be prepared to provide feedback and suggestions for how to improve localization processes and workflows.
• Finally, be sure to have a strong understanding of your salary requirements and be prepared to negotiate based on your experience and qualifications.