Senior Localization Technical Program Manager

About the Role

As a key member of the Localization Team, this role will contribute to shaping the long-term direction of localization at Mozilla, working closely with language service providers and an international community of volunteers. The ability to make informed trade-offs to optimize time-to-delivery, quality, and resource allocation will be crucial, using data and experience to guide decisions.

Mozilla's commitment to open-source software and community engagement sets it apart, and this role offers the opportunity to be part of a non-profit-backed technology company that prioritizes people over profit.

What You Will Do

• Lead and scale localization initiatives by working closely with volunteer localizers, ensuring sustainability and impact across products.
• Drive localized product releases end-to-end, defining testing and quality strategies, setting priorities for localization bugs, and enabling localization communities to deliver high-quality results at scale.
• Own localization requests from internal partners, coordinating intake, scoping, and execution with LSPs and external platforms to deliver localized content on time and at quality.
• Make and communicate informed trade-offs to optimize time-to-delivery, quality, and resource allocation, using data and experience to guide decisions.
• Partner with engineers and other localization program managers to design localization-ready features, improve tooling and workflows, and reduce risks.
• Collaborate and influence effectively across regions and time zones, building strong relationships with internal clients and teammates to align on priorities and execution.
• Develop and maintain comprehensive documentation of localization processes and best practices.
• Conduct regular analysis of localization metrics to identify areas for improvement and propose strategic initiatives to enhance localization efficiency and quality.

What We Are Looking For

• Proven expertise in localization processes, workflows, and common industry formats used for software and web localization.
• Experience working with online translation software, computer-assisted translation tools, and localization platforms.
• Strong understanding of software development life cycles and the role of localization within them.
• Excellent project management skills, with the ability to prioritize tasks, manage timelines, and allocate resources effectively.
• Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders, external partners, and global communities.
• Proficiency in Excel and experience with data analysis and reporting.
• Experience working in an open-source environment or contributing to open-source projects.

Nice to Have

• Experience with agile development methodologies and version control systems like Git.
• Familiarity with machine learning and AI technologies, particularly in the context of localization and natural language processing.
• Knowledge of web technologies such as HTML, CSS, and JavaScript.
• Experience with cloud-based project management tools and collaboration platforms.

Benefits and Perks

• Opportunity to work with a global leader in open-source software and make a significant impact on internet accessibility.
• Collaborative and dynamic work environment with a team of passionate professionals.
• Flexible, remote work arrangements with a stipend for home office setup.
• Comprehensive health insurance and retirement savings plan.
• Generous paid time off policy, including vacation days, sick leave, and holidays.
• Access to professional development opportunities, including conferences, training, and workshops.
• Participation in Mozilla's open-source projects and contribution to the global community.

• To stand out, highlight your experience with localization software and platforms, and provide specific examples of successful localization projects you've managed.
• Familiarize yourself with Mozilla's open-source projects and contributions to demonstrate your understanding of the company's mission and values.
• Prepare to discuss your approach to community engagement and how you foster strong relationships with global teams and volunteers.
• Showcase your analytical skills by walking the interviewer through a complex localization challenge you overcame and how you measured its success.
• Be prepared to discuss your experience with data analysis and reporting, particularly in the context of localization metrics and process improvement.
• Consider creating a portfolio that includes case studies of your localization work, demonstrating your impact on product accessibility and user experience.