Senior Manager, Administration

About the Role

The role of the Senior Manager, Administration, is multifaceted, requiring a unique blend of administrative expertise, strategic thinking, and communication skills. This professional will be responsible for coordinating and facilitating organizational meetings, providing administrative support for labor-management activities, and maintaining confidential records. The ability to serve as an expert meeting host, handling technical setup, attendee management, and interactive features, is also essential.

WorkMoney is committed to enhancing the financial well-being of hard-working Americans and believes in systemic change to promote economic fairness and opportunity. The Senior Manager, Administration, will play a crucial role in supporting this mission by driving operational excellence and facilitating effective communication across the organization.

What You Will Do

• Coordinate and facilitate organizational governance and operational meetings, including meeting logistics, agenda development, documentation, and deliverables follow-through.
• Provide administrative and operational support for labor-management activities, including maintaining confidential labor-relations records, bargaining-related documentation, meeting records, and management communications.
• Prepare speakers, logistics, presentations, and documentation for organizational meetings in collaboration with the Director, Administration.
• Serve as an expert meeting host, handling technical setup, attendee management, and interactive features to ensure high-quality participant experience.
• Create and maintain documentation regarding administrative systems, policies, procedures, processes, and organizational resources.
• Identify and escalate discrepancies, process gaps, operational risks, or system issues related to records, policies, or systems to the appropriate stakeholders and proactively support resolution efforts.
• Identify, develop, and implement administrative processes, workflows, and operating procedures to increase efficiency, consistency, and organizational effectiveness.
• Own recurring internal communication channels and processes, ensuring timely, accurate, consistent, engaging, and accessible information sharing across the organization.
• Draft, coordinate, schedule, and distribute internal communications, such as monthly Operations newsletters.

What We Are Looking For

• 5+ years of experience in administration, operations, or a related field.
• Proven expertise in operational processes, internal communications, and administrative systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with meeting management and facilitation, including technical setup and interactive features.
• Knowledge of labor relations and management policies.

Nice to Have

• Experience in a remote work environment.
• Familiarity with project management tools and software.
• Certification in administration, operations, or a related field.
• Experience in a non-profit or financial services organization.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work with a mission-driven organization dedicated to financial empowerment and advocacy.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous PTO policy and paid holidays.

• To stand out in your application, highlight your experience in operational processes, internal communications, and administrative systems, and be prepared to provide specific examples of your accomplishments in these areas.
• Develop a strong understanding of labor relations and management policies, as this knowledge will be essential in this role.
• Showcase your expertise in Microsoft Office, particularly Excel, and be prepared to demonstrate your proficiency in meeting management and facilitation.
• Consider obtaining certification in administration, operations, or a related field to enhance your credentials and demonstrate your commitment to professional development.
• Be prepared to discuss your experience in a remote work environment and how you stay connected with colleagues and maintain productivity in a virtual setting.
• Research WorkMoney's mission and values, and be prepared to discuss how your skills and experience align with the organization's goals and objectives.
• Prepare to discuss your experience with project management tools and software, and be prepared to provide examples of how you have used these tools to drive operational excellence and facilitate effective communication.