Senior Manager, Customer Advancement - Airlines | Lessors
WFA Digital Insight
The demand for skilled customer advancement professionals in the aerospace and defense industry has grown significantly, with a 25% increase in job postings over the last year. As a senior manager at RTX, you'll be at the forefront of driving growth and innovation in the Airlines and Lessors channels. With expertise in Salesforce, data analysis, and strategic planning, you'll be well-positioned to succeed in this role. RTX's commitment to investing in research and development and its comprehensive portfolio of technologically advanced solutions make it an attractive employer for those looking to make a meaningful impact. Before applying, candidates should be aware of the company's requirements for US citizenship and its emphasis on collaboration and strategic thinking.
Job Description
About the Role
The Senior Manager, Customer Advancement, is a key leadership position at RTX, responsible for developing and sustaining the company's Airline and Lessor channel strategies and processes. This role involves facilitating collaboration across multiple internal and external stakeholders to ensure successful execution of priorities aligned with RTX's objectives. As a member of the Customer Advancement team, the senior manager will lead channel data and insights, including strategy, methodology, digital optimization, and continuous improvement.The Customer Advancement team plays a critical role in fostering alignment of the go-to-market strategies and channel requirements with RTX's strategic plans and technical roadmaps. This remote role offers the opportunity to work with a talented team of professionals who are passionate about driving growth and innovation in the aerospace and defense industry.
RTX is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, the company helps customers meet the demands of the global market. As a senior manager at RTX, you'll be part of a dynamic team that is shaping the future of aerospace and defense.
What You Will Do
- Define necessary datasets for functional and enterprise knowledge to be used in tactical customer execution and strategic development
- Ensure data set accuracy and efficiency of storage and extraction
- Lead the capture of segment data via multiple techniques, including Voice of Customer, Region VPs, Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops
- Establish processes and expectations for aggregating metrics utilizing Salesforce, Voice of Customer, and other primary and secondary methods
- Collaborate with OE Account organizations and Customer Support to ensure a OneCollins methodology
- Provide monthly and quarterly reporting as appropriate in support of pursuit review engagements as part of pursuit discipline and accountability
- Vigorously enhance and evolve Airlines & Lessors Voice of Customer processes and collection, providing leadership and expertise of methodologies to ensure consistent and accurate data collection
- Sponsor the capture of actionable intelligence across the customer-facing organization and create corresponding strategies that support airline and Collins Net Promoter Scores (NPS)
- Establish close collaboration with OE Account Management, Customer Support, and SESI teams to ensure a OneCollins process
- Support strategic development and implementation of Salesforce, in collaboration with the SESI team, to optimize efficient extraction of Airline & Lessor key performance indicators and insights
- Bring reporting metric expertise to bear in future Salesforce developments and evolutions
What We Are Looking For
- 5+ years of experience in a customer-facing role, preferably in the aerospace and defense industry
- Proven track record of driving growth and innovation in channel development and management
- Expertise in Salesforce, data analysis, and strategic planning
- Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams
- Experience with Voice of Customer, Region VPs, Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
- Experience with digital optimization and continuous improvement methodologies
- Bachelor's degree in a related field, such as business administration, marketing, or engineering
Nice to Have
- Experience with Adjust and Excel
- Certification in Salesforce or a related field
- Experience with customer categorization modeling and upgrade
- Knowledge of the aerospace and defense industry, including trends, innovations, and market dynamics
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a talented team of professionals who are passionate about driving growth and innovation in the aerospace and defense industry
- Collaborative and dynamic work environment
- Professional development opportunities, including training and certification programs
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools, including Salesforce and data analytics software
- Comprehensive health and wellness programs, including medical, dental, and vision coverage
- Generous paid time off and holiday schedule
- Retirement savings plan, including 401(k) matching
How to Stand Out
- Develop a strong understanding of Salesforce and data analysis, as these skills are essential for success in this role
- Create a portfolio that showcases your experience and achievements in customer advancement and channel development
- Be prepared to discuss your experience with Voice of Customer, Region VPs, Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops
- Research RTX's products and services, as well as the aerospace and defense industry, to demonstrate your knowledge and interest in the company and role
- Practice your collaboration and communication skills, as these are critical for success in this role
- Be prepared to negotiate your salary and benefits package, and have a clear understanding of your worth and the market rate for this role
- Look for red flags, such as a lack of clear communication or unclear expectations, and be prepared to ask questions during the interview process
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