Senior Manager, Engagement Management

About the Role

The successful candidate will develop and execute strategies to expand and accelerate time to value across a broad portfolio of clients, working closely with Sales Leadership and Customer Success to ensure a seamless customer experience. This role requires a deep understanding of the tech industry, as well as the ability to navigate complex sales environments and build strong relationships with clients and stakeholders.

Gitlab's high-performance culture is driven by its values and continuous knowledge exchange, enabling team members to reach their full potential while collaborating with industry leaders to solve complex problems. As a Senior Manager, Engagement Management, you will be an integral part of this culture, leading by example and driving your team to achieve exceptional results.

What You Will Do

• Develop and execute sales strategies to drive professional services sales growth across Europe and Asia markets
• Lead a team of Engagement Managers, providing coaching, guidance, and support to ensure team success
• Collaborate with Sales Leadership and Customer Success to ensure a seamless customer experience
• Build and maintain strong relationships with clients and stakeholders, identifying new business opportunities and expanding existing relationships
• Analyze sales performance data, identifying trends and areas for improvement and developing strategies to address these gaps
• Stay up-to-date with industry trends, competitor activity, and emerging technologies, applying this knowledge to drive sales growth and innovation
• Develop and manage sales forecasts, pipelines, and reports, ensuring accuracy and transparency
• Identify and mitigate sales risks, developing contingency plans to ensure sales targets are met
• Collaborate with cross-functional teams, including Marketing, Product, and Customer Success, to drive sales growth and customer satisfaction

What We Are Looking For

• 5+ years of experience in sales leadership, team management, and strategic partnership development
• Proven track record of driving sales growth and team success in a fast-paced, tech-driven environment
• Strong understanding of the tech industry, including DevSecOps platforms and emerging technologies
• Excellent communication, leadership, and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
• Strategic thinker, with the ability to develop and execute sales strategies that drive growth and innovation
• Experience with sales overlay models, with the ability to navigate complex sales environments and build strong relationships with clients and stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze sales performance data and develop strategies to address gaps

Nice to Have

• Experience with AI-powered DevSecOps platforms, with a deep understanding of the technology and its applications
• Knowledge of the European and Asian markets, including market trends, competitor activity, and emerging technologies
• Experience with sales forecasting, pipeline management, and reporting, with the ability to develop and manage sales forecasts and reports
• Strong understanding of customer success principles, with the ability to collaborate with Customer Success teams to drive customer satisfaction and loyalty

Benefits and Perks

• Competitive salary and bonus structure, with opportunities for career growth and development
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional development, including training, mentorship, and conference attendance
• Access to cutting-edge technology and tools, including AI-powered DevSecOps platforms and emerging technologies
• Collaborative, dynamic work environment, with a team of experienced professionals who are passionate about driving sales growth and innovation
• Recognition and reward programs, including sales incentives, bonuses, and awards for outstanding performance

• Tip: Highlight your experience with sales overlay models and your ability to navigate complex sales environments.
• Tip: Showcase your understanding of the tech industry, including DevSecOps platforms and emerging technologies.
• Tip: Emphasize your strategic thinking skills, with the ability to develop and execute sales strategies that drive growth and innovation.
• Tip: Prepare to discuss your experience with sales forecasting, pipeline management, and reporting, and be ready to provide examples of your analytical and problem-solving skills.
• Tip: Research Gitlab's values and culture, and be prepared to discuss how your skills and experience align with the company's mission and values.
• Tip: Be prepared to provide specific examples of your sales leadership experience, including your ability to build and maintain strong relationships with clients and stakeholders.
• Tip: Highlight your knowledge of the European and Asian markets, including market trends, competitor activity, and emerging technologies.