Senior Manager, GTMA Analysis and Compliance
WFA Digital Insight
The demand for skilled professionals in GTM analysis and compliance has grown significantly, with a 25% increase in job postings over the past year. As companies like Twilio continue to expand their remote operations, the need for experts who can navigate complex sales automation and compliance frameworks has become paramount. With its strong culture of remote-first work and commitment to innovation, Twilio stands out as an attractive destination for career growth. Before applying, candidates should be prepared to showcase their technical expertise in Salesforce and Excel, as well as their ability to drive operational excellence and compliance readiness.
Job Description
About the Role
The Senior Manager, GTMA Analysis and Compliance, is a critical leadership position at Twilio, responsible for overseeing the GTMA System Analysts and Compliance team. This role sits at the intersection of business analysis, Salesforce platform administration, GTM technology operations, data governance, and SOX compliance. As a key member of the team, you will partner closely with Sales Operations, GTMA Product, Internal Audit, and Engineering teams to drive business efficiency, process mapping, and compliance maturity.The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems. They will lead and mentor a team of analysts with various skill sets, including business analysis, domain expertise, data analysis, Salesforce administration, and development. The team's vision, strategy, and operational frameworks will be built and scaled under their guidance.
Twilio's commitment to remote-first work and global inclusion means that you will be part of a vibrant team with diverse experiences, making a global impact each day. As the company continues to revolutionize how the world interacts, this role offers the opportunity to acquire new skills and experiences that make work feel truly rewarding.
What You Will Do
- Lead and mentor a team of analysts with various skill sets, including business analysis, domain expertise, data analysis, Salesforce administration, and development.
- Build and execute the vision, strategy, and operational frameworks for the Analysis and Compliance team.
- Run SOX controls and compliance as a product, incorporating it into the PDLC/SDLC cycle.
- Influence senior leadership on GTM process standardization and transformation strategy.
- Manage vendor relationships and external consultants when applicable.
- Drive organizational readiness for AI-enabled GTM operations and automation.
- Collaborate with cross-functional teams to improve business efficiency and compliance maturity.
- Develop and maintain scalable governance and system analysis across Quote-to-Cash and Lead-to-Revenue workflows.
- Ensure compliance readiness across all GTM operations.
What We Are Looking For
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
- 10+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations.
- 5+ years of experience with a significant focus on sales automation or sales technology.
- 5+ years of experience with a significant focus on people management.
- Proven track record of successfully leading and delivering complex, cross-functional projects.
- Strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems.
- Experience with data governance, SOX compliance, and operational excellence.
Nice to Have
- Experience with AI-enabled GTM operations and automation.
- Knowledge of Quote-to-Cash and Lead-to-Revenue workflows.
- Certification in Salesforce administration or development.
- Experience with project management tools and methodologies.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a remote-first company that values flexibility and work-life balance.
- Professional development and growth opportunities.
- Access to the latest technology and tools.
- Collaborative and dynamic work environment.
- Health, dental, and vision insurance.
- 401(k) matching program.
- Generous PTO policy.
How to Stand Out
- Ensure you have a strong understanding of Salesforce and Excel, as these tools are crucial for the role.
- Highlight your experience in leading cross-functional teams and driving operational excellence.
- Be prepared to discuss your approach to compliance and governance in a sales automation context.
- Showcase your ability to analyze complex data sets and drive business insights.
- Familiarize yourself with Twilio's products and services to demonstrate your interest in the company.
- Prepare examples of how you have driven process improvements and automation in previous roles.
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