Senior Manager, IT PMO & Corporate Engineering

About the Role

Reporting to the Head of IT, the Senior Manager will lead a team of 9 engineers and administrators, owning the strategy, architecture, and reliability of key platforms such as Okta, Google Workspace, Slack, Jira, Jamf, and Intune. The role requires a strong technical background, with the ability to define and meet service level objectives (SLOs) across availability, security, and user experience.

Instacart's commitment to flexibility and remote work means that the Senior Manager will be working in a dynamic environment, with a focus on collaboration, transparency, and continuous improvement. The company's growth and expansion into new geographies also present opportunities for professional development and the ability to make a significant impact on the organization.

What You Will Do

• Lead, coach, and develop a high-performing Corporate Engineering team of 9 engineers and administrators, responsible for identity, collaboration, endpoint, and core SaaS platforms.
• Own the strategy, architecture, and reliability for key platforms, including Okta, Google Workspace, Slack, Jira, Jamf, and Intune.
• Define and meet clear SLOs across availability, security, and user experience for all managed platforms.
• Drive a transformation from manual operations to automation and AI-assisted tooling, enabling zero-touch provisioning, self-service, and standardized integrations across macOS and Windows.
• Partner with Enterprise Security to implement scalable IAM and zero-trust controls, including SSO, MFA, and lifecycle/SCIM, ensuring audit readiness and minimal friction for employees.
• Establish operational excellence for incident, change, and problem management, and build dashboards and metrics to surfaced platform health, adoption, and cost optimization.
• Own vendor and budget management for corporate platforms, including licensing strategy, renewals, and negotiations to maximize value and cost efficiency.
• Collaborate with IT Support, People Ops, Legal, Finance, and business leaders to streamline onboarding/offboarding, role-based access, and lifecycle management as Instacart scales into new geographies.
• Hire, develop, and retain diverse talent, fostering a culture of transparency, accountability, and continuous improvement.

What We Are Looking For

• Minimum of 8+ years of experience in Corporate Engineering, IT Infrastructure, or End-User Computing, including ownership of enterprise SaaS and endpoint platforms.
• 3+ years of experience managing Corporate Engineering/IT platform teams of 5+ employees, including hiring, performance management, and career development.
• Hands-on administration expertise with multiple core platforms: Okta (SSO, MFA, lifecycle/SCIM), Google Workspace, Slack, and Jira.
• Experience managing macOS and Windows fleets using Jamf and Microsoft Intune, including configuration, compliance, and zero-touch provisioning.
• Proficiency in automation and integration: Python and/or PowerShell.
• Strong understanding of IT service management frameworks (e.g., ITIL) and experience with Agile development methodologies.
• Excellent leadership, communication, and project management skills, with the ability to work effectively in a remote, flexible environment.

Nice to Have

• Experience with cloud-based identity and access management solutions.
• Knowledge of security frameworks and compliance standards (e.g., SOC 2, ISO 27001).
• Familiarity with data analytics and visualization tools (e.g., Tableau, Power BI).
• Certification in ITIL, project management (e.g., PMP), or related fields.
• Experience working in a rapidly scaling organization with a strong focus on innovation and customer satisfaction.

Benefits and Perks

• Competitive salary and benefits package.
• Flexible, remote work environment with the option to work from home or in one of Instacart's offices.
• Opportunity to work with a talented, diverse team and contribute to the company's mission to make grocery shopping easier and more accessible.
• Professional development opportunities, including training, mentorship, and education assistance.
• Access to the latest tools and technologies, including a budget for professional development and continuous learning.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Generous PTO policy, including vacation days, sick leave, and holidays.
• 401(k) plan with company match, to help you plan for your future.

• Ensure your resume highlights specific experience with IT platforms and tools, such as Okta, Google Workspace, and Jamf, and be prepared to provide examples of how you've applied these skills in previous roles.
• Develop a strong understanding of IT service management frameworks and agile development methodologies to stand out as a candidate.
• Create a portfolio or samples of your work that demonstrate your technical skills and experience, such as scripts, automation tools, or project plans.
• Practice your interview skills, focusing on behavioral questions that demonstrate your experience in team management, technical direction, and problem-solving.
• Be prepared to negotiate your salary based on your experience and qualifications, and consider factors such as benefits, equity, and growth opportunities when evaluating the total compensation package.
• Research Instacart's culture and values to understand the company's expectations and how you can contribute to its mission and vision.