Senior Manager of Revenue Cycle Management

About the Role

As a key member of the team, the Senior Manager will be responsible for analyzing data to identify operational issues, such as coding errors or payer lag, and driving corrective action with internal partners. This role requires a strong analytical mindset, with the ability to optimize end-to-end RCM workflows and manage vendors effectively.

The Senior Manager will also lead and mentor a small team focused on billing, collections, and denial management, ensuring a clear and transparent billing experience for patients.

What You Will Do

• Oversee end-to-end revenue operations, including claims submission, payment posting, denials, and collections
• Own and optimize end-to-end RCM workflows, ensuring data accuracy, process efficiency, and high collection performance
• Manage the patient billing process, ensuring a clear, transparent, and family-friendly billing experience
• Analyze data to uncover operational issues and drive corrective action with internal partners
• Report RCM performance and insights to Finance and executive leadership
• Lead and mentor a small team focused on billing, collections, and denial management
• Develop and implement process improvements to increase efficiency and reduce costs
• Collaborate with the Clinical Operations team to ensure seamless integration of clinical and billing processes
• Stay up-to-date with changing regulations and industry trends, applying this knowledge to improve revenue cycle operations

What We Are Looking For

• 3-5 years of progressive experience in healthcare revenue cycle management
• Demonstrated success improving key RCM metrics, such as collection rate, AR days, and first-pass yield
• Hands-on experience with EHR, clearinghouse, and billing integrations
• Proven ability to manage vendors and lead internal or outsourced RCM teams
• Strong analytical skills, with proficiency in Excel, Google Sheets, and Mode or similar BI tools
• Experience with patient billing and collections, including denial management
• Excellent communication and leadership skills, with the ability to mentor and manage a team
• Strong problem-solving skills, with the ability to analyze data and drive corrective action

Nice to Have

• Prior exposure to ABA therapy, behavioral health, or Medicaid billing
• Experience using Candid and other modern RCM tools
• Familiarity with AI-driven RCM automation or workflow tools
• Certification in revenue cycle management or a related field

Benefits and Perks

• Fully remote work arrangement, with flexible hours and an async-friendly team culture
• Opportunity to work with modern tools and shape foundational systems
• Collaborative and dynamic work environment, with a team passionate about improving autism therapy
• Comprehensive benefits package, including health insurance and retirement planning
• Professional development opportunities, with support for ongoing education and training
• Access to cutting-edge technology and innovative solutions in the field of revenue cycle management
• Recognition and reward for outstanding performance, with opportunities for career advancement
• A culture that values diversity, equity, and inclusion, with a commitment to creating a welcoming and supportive work environment

• Ensure your resume and cover letter highlight your experience with revenue cycle management, particularly in a healthcare setting, and be prepared to provide specific examples of your accomplishments in this area.
• Familiarize yourself with AnswersNow Inc's innovative approach to virtual ABA therapy and be prepared to discuss how your skills and experience align with the company's mission and values.
• Develop a strong understanding of industry trends and changing regulations in healthcare billing and revenue cycle management, and be prepared to discuss how you stay current with these developments.
• Prepare to discuss your experience with tools like Excel, Google Sheets, and Mode, and be ready to provide examples of how you've used these tools to analyze data and drive process improvements in previous roles.
• Consider creating a portfolio or examples of your work in revenue cycle management, such as process improvements you've implemented or metrics you've improved, to share with the interviewer and demonstrate your skills and expertise.
• Be prepared to discuss your leadership and management experience, including how you've mentored and managed teams in the past, and be ready to provide specific examples of your leadership style and approach.
• Research the company culture and values, and be prepared to discuss how you would contribute to and thrive in a remote, async-friendly work environment.