Senior Manager, Personalized Support (Technical Account Management)
Support
SalesforceExcel
WFA Digital Insight
As demand for personalized customer experiences grows, technical account management skills are in high demand. Twilio, a pioneer in cloud communication, is looking for a seasoned leader to oversee its world-class customer support delivery. With the rise of remote work, companies like Twilio are seeking professionals who can bridge the gap between technical expertise and customer-centric approach. Candidates with strong Salesforce and Excel skills will have an edge in this role.
Job Description
About the Role
Join Twilio as a Senior Manager, Personalized Support, to lead the company's world-class customer support delivery within the North American region. This role aligns with one of Twilio's Direct Sales Verticals and collaborates with functional teams within the larger organization.Responsibilities
- Lead Personalized Support teams composed of Technical Account Managers and Tech Leads
- Build bridges with other functional teams across Twilio
- Scale the team, meet operational targets, increase signups and revenue, and collaborate with leadership teams
Requirements
- Strong Salesforce and Excel skills
- Experience in technical account management and customer support delivery
How to Stand Out
- Tip: Highlight your experience with Salesforce and Excel in your resume and cover letter to stand out.
- To succeed in this role, develop a strong understanding of Twilio's products and services.
- Be prepared to discuss your approach to scaling teams and meeting operational targets in your interview.
- Showcase your ability to collaborate with cross-functional teams and build strong relationships with customers and stakeholders.
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