Senior Manager, Software Engineering - Risk, Fraud and Disputes

Marqeta·Remote(Remote, USA)
Software Development
Excel

WFA Digital Insight

As demand for digital payments grows, so does the need for skilled software engineers to manage risk and fraud. With a 27% increase in online transactions in 2025, companies like Marqeta are looking for leaders to drive innovation in dispute resolution. This role stands out for its focus on AI-driven automation and cross-functional collaboration, making it an exciting opportunity for those with a passion for fintech and software engineering. Candidates should be prepared to showcase their technical expertise and experience in managing complex dispute systems.

Job Description

About the Role

The Senior Manager, Software Engineering role at Marqeta is a key leadership position responsible for designing, developing, and executing issuer-side disputes across card networks and multiple payment rails. This hands-on leadership role requires a deep understanding of disputes and chargebacks, as well as the ability to drive AI-first automation and improve engineering velocity. The successful candidate will lead a high-performing team and collaborate with cross-functional stakeholders to shape the future of payments dispute resolution.

As a leader in the Risk, Fraud, and Disputes pod, you will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines. Your team will rely on you to provide technical guidance and mentorship, as well as to drive innovation and process improvements.

Marqeta's Flexible First approach means that this role can be performed remotely from anywhere in the United States, providing the opportunity to work with a talented team from the comfort of your own home.

What You Will Do

  • Own the end-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes
  • Drive AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization
  • Lead and mentor a high-performing team, improving engineering velocity and system reliability through intelligent workflows and automation
  • Act as the technical and business-facing leader in customer and network escalations, translating real-world issues into system improvements
  • Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies
  • Develop and maintain technical roadmaps, ensuring alignment with business objectives and industry trends
  • Collaborate with network partners to resolve complex dispute scenarios and improve issue resolution times
  • Stay up-to-date with industry developments and emerging trends in payments and dispute resolution

What We Are Looking For

  • Experienced engineering leader with 8-12+ years of experience in software engineering and 4+ years of experience managing senior engineers or managers
  • Hands-on AI-first mindset, with a strong understanding of how to leverage AI and machine learning to drive automation and process improvements
  • Strong ownership mentality, with the ability to thrive in ambiguity and take full responsibility for outcomes
  • Deep understanding of issuer-side card and money movement disputes, including network flows and timelines
  • Comfortable customer- and network-facing, with excellent communication skills and the ability to translate technical details into actionable insights
  • Experience with Agile development methodologies and version control systems such as Git
  • Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions
  • Excellent collaboration and team management skills, with experience leading high-performing teams

Nice to Have

  • Experience integrating with network APIs, such as ISO 8583
  • Background in fintech issuing platforms, core banking, or payments operations
  • Prior ownership of dispute automation initiatives that materially reduced manual effort or losses
  • Familiarity with Regulatory obligations, such as Reg E and PSD2 chargeback rules, in card issuing

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a talented team of software engineers and industry experts
  • Flexible First approach, with the ability to work remotely from anywhere in the United States
  • Comprehensive health insurance package, including medical, dental, and vision
  • Generous PTO and holiday package, with paid time off for vacation and sick leave
  • 401(k) matching program, with a competitive match rate
  • Opportunity for professional growth and development, with training and education programs available
  • Access to the latest technologies and tools, with a focus on innovation and experimentation

How to Stand Out

  • Develop a strong understanding of AI-driven automation and its applications in dispute resolution, including machine learning and natural language processing
  • Showcase your experience in managing complex dispute systems and leading high-performing teams
  • Highlight your ability to communicate technical details to non-technical stakeholders, including customers and network partners
  • Be prepared to discuss your approach to driving innovation and process improvements, including your experience with Agile development methodologies
  • Research Marqeta's Flexible First approach and be prepared to discuss how you will thrive in a remote work environment
  • Prepare examples of your experience with cross-functional collaboration and stakeholder management, including your ability to partner with Risk, Compliance, Product, Operations, and Legal teams
  • Develop a strong understanding of the payments industry and emerging trends in dispute resolution, including regulatory obligations and network rules

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