Senior Manager Software Engineering

About the Role

The role entails day-to-day management of a team of world-class software engineers, collaborating with cross-functional teams to develop technical strategies, and driving the growth and development of individuals and the team. You will be responsible for raising the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio's Billing Experience. Your influence will extend beyond your team, as you contribute to Twilio's talent evolution and help shape the company's engineering standards.

Twilio's commitment to remote-first work and global inclusion means that you will be part of a vibrant team with diverse experiences, making a global impact each day. As the company continues to revolutionize how the world interacts, you will have the opportunity to acquire new skills and experiences that make work feel truly rewarding.

What You Will Do

• Lead a group of world-class Software Engineers working on core and critical systems directly used by Twilio's customers
• Collaborate with Product and Engineering peers across the organization to develop technical strategies and long-range plans
• Drive the growth and development of individuals and the team, providing guidance and mentorship as needed
• Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio's Billing Experience
• Influence direction, culture, and engineering standards across the team
• Hire, mentor, and develop world-class engineering talent, contributing to Twilio's talent evolution
• Partner with Product to shape the roadmap and drive execution for the Shopping Experience and Billing Experience teams
• Develop and maintain technical strategies for your team, aligning with Twilio's overall technical vision
• Collaborate with cross-functional teams to deliver innovative solutions and capabilities for internal stakeholders and external customers

What We Are Looking For

• 10+ years of experience working on large-scale distributed systems
• 3+ years of experience managing engineering teams, with a proven track record of delivering in a fast-paced and ambiguous environment
• Experience in leading 1-2 teams of total 8+ engineers, with a strong focus on customer experience and technical excellence
• Understanding of architectural patterns and best practices of high-scale web applications (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development)
• Ability to dive deep into technical details and provide guidance to the team when required
• Strong customer focus, with a deep understanding of customer needs and the ability to ensure that solutions meet those needs
• Prior experience in the Billing domain, with an understanding of industry trends and best practices
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams

Nice to Have

• Experience with Artificial Intelligence (AI) and Machine Learning (ML) technologies
• Knowledge of cloud-based technologies, such as AWS or Azure
• Experience with Agile development methodologies and DevOps practices
• Certification in software engineering or a related field
• Experience working in a remote-first environment, with a strong understanding of the challenges and opportunities of remote work

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for professional growth and development, with a focus on acquiring new skills and experiences
• Remote-first work environment, with the flexibility to work from anywhere
• Access to cutting-edge technologies and tools, with the opportunity to innovate and experiment
• Collaborative and dynamic work environment, with a strong focus on team culture and inclusion
• Comprehensive health and wellness package, with access to mental health resources and support
• Generous PTO and holiday package, with the opportunity to recharge and relax
• Access to Twilio's global network of professionals, with opportunities for mentorship and guidance
• Participation in Twilio's employee stock purchase plan, with the opportunity to own a part of the company

• Be prepared to showcase your technical expertise, including your experience with large-scale distributed systems and software engineering principles.
• Highlight your leadership skills, including your ability to manage and mentor a team of engineers.
• Emphasize your customer focus, including your understanding of customer needs and your ability to deliver solutions that meet those needs.
• Be prepared to discuss your experience with Agile development methodologies and DevOps practices, as well as your understanding of cloud-based technologies.
• Research Twilio's company culture and values, and be prepared to discuss how you align with them.
• Practice your communication and collaboration skills, as you will be working with cross-functional teams to deliver innovative solutions.
• Be prepared to discuss your experience working in a remote-first environment, and how you stay connected and engaged with a distributed team.