Senior Operations Manager - DTC & Supply Chain - 35hrs+/week freelance & 100% remote

About the Role

Purefemm is building a subscription-first DTC brand that emphasizes operational excellence as much as marketing. The company is looking for someone who can take ownership of the entire operations function, from supply chain and fulfillment to customer support. This role will involve working closely with the Founder to build and maintain scalable systems that support new product launches and international expansion.

What You Will Do

• Own supplier relationships across manufacturing, packaging, and labeling partners.
• Manage purchasing, demand planning, and inventory forecasting based on sales performance, ad spend, and customer behavior.
• Monitor inventory levels and proactively manage replenishment to prevent stockouts.
• Build backup supplier strategies and mitigate operational risks.
• Lead supplier negotiations and continuously optimize pricing and commercial terms.
• Coordinate product notifications and operational compliance requirements across all relevant markets.
• Own the relationship with 3PL fulfillment partners and continuously improve operational performance.
• Monitor daily order flow and ensure smooth fulfillment operations.
• Optimize shipping costs across Germany, Austria, Switzerland, and the wider EU.
• Resolve operational issues, including delivery disputes, incorrect addresses, courier issues, and slow-moving inventory.

What We Are Looking For

• Proven experience in supply chain management and operational excellence.
• Strong skills in Excel, with the ability to analyze data and make informed decisions.
• Excellent communication and negotiation skills, with the ability to build strong relationships with suppliers and partners.
• Experience in managing and optimizing fulfillment operations.
• Strong problem-solving skills, with the ability to resolve operational issues efficiently.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Experience with customer support operations and escalations.
• Knowledge of operational compliance requirements across different markets.

Nice to Have

• Experience with international expansion and new product launches.
• Familiarity with tools and software used in supply chain management and operational optimization.
• Certification in supply chain management or a related field.
• Experience working in a freelance or remote capacity.

Benefits and Perks

• Freelance, 100% remote work arrangement.
• Opportunity to work with a dynamic and growing company in the DTC space.
• Collaborative and supportive team environment.
• Professional development opportunities, including training and certification programs.
• Access to the latest tools and technologies in supply chain management and operational optimization.
• Competitive compensation package, including benefits and perks tailored to freelance professionals.

• To stand out in your application, highlight your experience with Excel and how you've used it to drive operational excellence in previous roles.
• Be prepared to discuss your approach to supply chain management and how you stay up-to-date with industry trends and best practices.
• When preparing for the interview, review the company's mission and values, and be ready to explain how your skills and experience align with Purefemm's goals.
• Consider creating a portfolio that showcases your accomplishments in operational management, including any metrics or data that demonstrate your impact.
• During salary negotiations, be prepared to discuss your expected compensation based on industry standards and your experience as a freelance professional.
• When reviewing the contract, pay close attention to the terms and conditions, especially those related to freelance work arrangements and intellectual property.