Senior Partner Operations Change Management Strategist

About the Role

The Senior Partner Operations Change Management Strategist will play a critical role in maintaining Mercury's strong relationships with its banking partners. This involves building trust, fostering open communication, and ensuring that all partners are informed and engaged throughout the change management process. Your expertise in change management will enable Mercury to launch new products and features quickly and efficiently, while minimizing disruptions to its partners and customers.

Mercury's partner operations team is responsible for maintaining the company's external relationships and streamlining its collective workflows to keep customers, partners, and employees happy. As a Senior Partner Operations Change Management Strategist, you will be an integral part of this team, working closely with other team members to ensure that all processes and systems are aligned and effective.

What You Will Do

• Own, mature, expand, and operate Mercury's existing change management processes with internal teams and banking partners
• Support day-to-day relationship management with Mercury's bank partners related to new feature and product launches
• Help build the knowledge base for how Mercury's partnerships work and develop a framework for internal teams to support new feature development
• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
• Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
• Collaborate with engineering and product teams to launch features and grow existing programs
• Work with marketing to track changes and deliver roadmaps to external stakeholders
• Get exposure to various teams at Mercury, including audit, legal, and product
• Help Mercury's partnerships team strategically grow the company's network of financial relationships and deepen existing programs

What We Are Looking For

• 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and stakeholders
• Highly collaborative and empathetic, with a strong understanding of partner expectations
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong product sense and technical inclination, with experience working with cross-functional teams
• Experience with change management processes and principles
• Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions

Nice to Have

• Experience working in a fintech company or a similar industry
• Knowledge of banking regulations and compliance requirements
• Experience with project management tools and software
• Certification in change management or a related field
• Experience working in a remote or distributed team environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative fintech company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance
• Comprehensive health insurance and wellness programs
• Generous paid time off and vacation policy

• Tip: Highlight your experience in change management and banking operations, and be prepared to provide specific examples of your accomplishments in these areas.
• Tip: Familiarize yourself with Mercury's products and services, and be prepared to discuss how your skills and experience align with the company's goals and objectives.
• Tip: Emphasize your ability to work collaboratively with cross-functional teams, and provide examples of your experience working with partners and stakeholders.
• Tip: Be prepared to discuss your approach to change management, and provide examples of how you have developed and implemented change management processes in previous roles.
• Tip: Consider creating a portfolio or case studies that demonstrate your skills and experience in change management and banking operations, and be prepared to share these with the interviewer.
• Tip: Research the company culture and values, and be prepared to discuss how your own values and work style align with those of the company.
• Tip: Prepare to ask informed questions about the role, the company, and the future of the industry, and be prepared to discuss your own career goals and aspirations.