Senior Partnerships Manager, LATAM

## About the Role As a Senior Partnerships Manager at Intercom, you will play a critical role in developing and managing partnerships with key players in the Latin American market. Your expertise will be crucial in driving business growth, expanding our partner ecosystem, and strengthening our market presence in the region. You will work closely with cross-functional teams, including Sales, Marketing, Product, and Customer Success, to execute strategies that align with our business objectives. Your day-to-day activities will involve building and maintaining strong relationships with existing and potential partners, identifying new business opportunities, and collaborating with internal teams to drive revenue growth. You will also be responsible for negotiating and managing partnership agreements, ensuring that they align with our business goals and objectives. Intercom is a fast-paced and dynamic company that values innovation, speed, and intensity. As a Senior Partnerships Manager, you will be expected to embody these values, pushing boundaries and consistently delivering incredible value to our customers and partners. ## What You Will Do - Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM - Act as the main point of contact for all partner-related inquiries, fostering trust and open communication - Collaborate with partners to identify new business opportunities and expand existing partnerships - Negotiate, close, and manage partnership agreements that align with business goals - Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals - Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success - Develop go-to-market strategies for new partner launches and promotions in the region - Track partner performance, including sales targets, growth metrics, and overall contribution to business success - Run weekly forecasts with partners to drive accountability and performance - Analyze market trends and partner performance data to recommend areas for improvement and new opportunities - Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results ## What We Are Looking For - Proven experience in partner management, preferably in the LATAM region - Deep understanding of the LATAM market, including its trends, regulations, and industry best practices - Strong ability to drive business growth through collaboration with external partners - Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and internal teams - Experience in negotiating and managing partnership agreements - Strong analytical and problem-solving skills, with the ability to analyze market trends and partner performance data - Ability to work in a fast-paced and dynamic environment, with a focus on speed, intensity, and innovation - Fluency in English and Spanish (or Portuguese), with the ability to communicate effectively with partners and internal teams ## Nice to Have - Experience working with digital marketing and paid media platforms - Knowledge of customer service and AI-powered customer service solutions - Experience working in a remote or distributed team environment - Familiarity with project management tools and technologies ## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a fast-paced and dynamic company that values innovation and speed - Collaborative and supportive work environment, with a focus on teamwork and open communication - Professional development opportunities, including training and career growth - Flexible working hours and remote work arrangements - Access to the latest technologies and tools, including digital marketing and paid media platforms - Opportunity to work with a global company that is shaping the future of customer service

- To stand out in this role, make sure you have a deep understanding of the LATAM market and its trends, regulations, and industry best practices.

• Develop a strong portfolio of your partner management experience, including case studies and testimonials from previous partners.
• Be prepared to talk about your experience with digital marketing and paid media platforms, and how you can leverage these skills to drive business growth.
• Show a willingness to learn and adapt to new technologies and tools, including customer service and AI-powered customer service solutions.
• Highlight your ability to work in a fast-paced and dynamic environment, with a focus on speed, intensity, and innovation.
• Be prepared to negotiate your salary and benefits package, and don't be afraid to ask about opportunities for professional development and career growth.