Senior People Operations Manager

About the Role

As part of the People Operations team, the successful candidate will be at the forefront of delivering a first-class service, continually improving processes, policies, systems, and ways of working. This role requires a deep understanding of what drives a high-performing team and the ability to coach, develop, and drive operational excellence across the employee lifecycle.

The role's impact is also felt in the company's digital transformation efforts, where the ability to champion process simplification and remove bureaucracy is key to improving the employee experience. This position is ideal for someone who is passionate about solving complex, real-world problems and is eager to contribute to a company that is at the forefront of the global energy transition.

What You Will Do

• Deliver a first-class People Operations service by continually improving processes, policies, systems, and ways of working.
• Lead a high-performing People Ops team, coaching, developing, and driving operational excellence across the employee lifecycle.
• Own and optimize HR systems, including HRIS and performance management tools, ensuring strong data integrity, automation, and manager adoption.
• Oversee core People cycles, including performance, development processes, compensation reviews, and payroll execution.
• Act as a point of escalation for employee relations, supporting resolution and guiding managers through complex cases.
• Champion digital transformation and process simplification to remove bureaucracy and improve the employee experience.
• Collaborate with cross-functional teams to design and implement People Ops processes that support the company's growth and objectives.
• Develop and maintain a comprehensive understanding of employment legislation, risk, and compliance to ensure operational governance and proactive risk management.
• Analyze data and metrics to identify trends, opportunities, and challenges in the employee journey, informing strategic decisions.

What We Are Looking For

• Experience leading a high-performing People Operations team in a scaling technology or SaaS environment.
• Proven track record of building and improving People frameworks across onboarding, performance, reward, and offboarding.
• Strong ER knowledge with the ability to advise and de-escalate complex cases confidently.
• Proficiency with HR systems, data, reporting, and process automation; experience with HRIS and performance tooling preferred.
• Strong understanding of employment legislation, risk, compliance, and People-related governance.
• A 'People as a Product' mindset, simplifying processes, removing friction, and designing for scalability.
• Excellent coaching, development, and leadership skills to drive operational excellence.
• Ability to work in a fast-paced, dynamic environment with a focus on innovation and growth.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.

Nice to Have

• Experience with cloud-native SaaS software and its application in HR processes.
• Knowledge of AI-driven insights and their role in employee experience and operational efficiency.
• Familiarity with Leapsome or similar performance management tools.
• Certification in HR or a related field, such as SHRM-CP or HRCI-PHR.
• Experience working in the energy sector or a related industry.

Benefits and Perks

• Competitive salary and benefits package.
• 25 days' holiday + bank holidays, with the option to buy or sell extra days.
• Vitality Health Insurance, including private healthcare, virtual GP access, mental health support, and wellbeing perks.
• Pension with 5% matched contribution.
• Regular team-wide and company-wide events to foster a sense of community and belonging.
• 2 volunteering days per year to give back to the community.
• Remote-first working environment with offices in London and Nottingham for collaboration and connection.
• Opportunities for professional development and growth within a rapidly expanding company.
• Access to cutting-edge technology and tools to support your work.

• Highlight your experience with HR systems and process automation, particularly if you have worked with cloud-native SaaS solutions.
• Develop a portfolio that showcases your ability to drive operational excellence and improve employee experiences through data-driven insights.
• Prepare to discuss your understanding of employment legislation and compliance, as well as your approach to risk management.
• Showcase your leadership and coaching skills, with examples of how you have developed and led high-performing teams.
• Be ready to talk about your experience with digital transformation and process simplification, and how you have championed these efforts in previous roles.
• Research ENSEK's mission and values, and be prepared to discuss how your skills and experience align with the company's goals and culture.
• Consider negotiating your salary based on industry standards and your level of experience, and be prepared to discuss your expectations during the interview process.