Senior Principal Technical Consultant-ServiceNow-Integrated Risk Management (IRM
WFA Digital Insight
In today's remote job market, demand for skilled ServiceNow professionals is surging, with a 25% increase in job postings over the past year. As companies prioritize digital transformation and risk management, the need for experts like the Senior Principal Technical Consultant has never been greater. With the right certifications and 10+ years of experience in ServiceNow configuration and development, candidates can stand out in this competitive field. Before applying, it's essential to understand the company's commitment to innovation and customer satisfaction, as well as the role's requirements and expectations.
Job Description
About the Role
The Senior Principal Technical Consultant plays a critical role in delivering exceptional customer outcomes through technical expertise and configuration of ServiceNow Risk & Resilience products. As a key member of the Expert Services team, you will work closely with customers to drive adoption, consumption, and satisfaction, ultimately helping them achieve their business goals. With a focus on configuration leading practices, you will develop solutions that accelerate customer business outcomes and provide prescriptive guidance to ensure successful implementation.The Expert Services team is dedicated to bringing value to customers through technical expertise and innovative solutions. As a Senior Principal Technical Consultant, you will be part of a team that prioritizes customer satisfaction, growth, and success. Your expertise will be instrumental in helping customers navigate the complexities of risk management and resilience, and your ability to communicate technical concepts effectively will be essential in driving business outcomes.
What You Will Do
- Develop solutions for customers through technical configuration of Risk & Resilience products
- Provide technical expertise and configuration guidance to customers
- Articulate the implications of customization and technical debt
- Advise customers on standard capabilities and best practices
- Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
- Draft technically-focused user stories, acceptance criteria, testing strategy, and knowledge transfer
- Guide and provide ad-hoc oversight/training for customer system administrators
- Lead technical aspects of project delivery and solution delivery
- Develop required integration components with multiple systems
- Prepare customer-facing deliverables focused on technology and solution quality
- Juggle multiple complex projects/initiatives
- Promote continuous improvement practices
- Support specific services sales activities when required
- Provide training and mentoring to other team members and partner ecosystem
What We Are Looking For
- Current active ServiceNow certifications: Certified System Administrator (CSA) and Certified Implementation Specialist in Risk and Compliance (CIS-RC)
- 10-12 years of ServiceNow configuration/development experience for complex technologies
- 10-12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
- Demonstrated ability to influence and consult on Risk & Resilience solutions
- Experience with Web Services and API integration
- Strong technical skills and ability to communicate complex concepts
- Ability to work in a fast-paced environment and prioritize multiple projects
- Excellent problem-solving and analytical skills
- Strong customer-facing skills and ability to build relationships
Nice to Have
- Experience with other ServiceNow products and modules
- Knowledge of industry trends and best practices in risk management and resilience
- Certification in other relevant technologies or methodologies
- Experience working with cross-functional teams and stakeholders
- Strong business acumen and understanding of customer needs
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible remote work arrangements
- Access to cutting-edge technologies and tools
- Recognition and reward for outstanding performance
- Comprehensive health and wellness programs
- Generous paid time off and holiday schedule
How to Stand Out
- Ensure you have the required ServiceNow certifications and experience in Integrated Risk Management (IRM) configuration and development.
- Highlight your ability to communicate complex technical concepts and provide prescriptive guidance to customers.
- Showcase your experience with Web Services and API integration, as well as other relevant technologies.
- Be prepared to discuss your approach to configuration leading practices and how you prioritize customer satisfaction.
- Demonstrate your understanding of industry trends and best practices in risk management and resilience.
- Prepare examples of your work, including solutions you've developed and implemented for customers.
- Research the company's commitment to innovation and customer satisfaction to understand the role's expectations and requirements.
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