Senior Principal, Technical Program Management (Research & Development)
Other
Excel
WFA Digital Insight
In the current remote job market, the demand for skilled technical program managers has skyrocketed, with a projected 25% increase in 2026. Twilio's commitment to remote-first work and innovation is a major draw for those seeking a dynamic work environment. As a leader in the field, Twilio offers a unique opportunity for professionals to drive business impact through strategic programs, with the company's customer engagement platform being used by hundreds of thousands of businesses worldwide. With the rise of AI and automation, having expertise in Excel and technical program management is crucial. Before applying, candidates should be aware of the high level of technical expertise and cross-functional leadership required for this role.
Job Description
About the Role
The Senior Principal, Technical Program Management role at Twilio is a senior leadership position that oversees the development and execution of strategic technical programs within the Research & Development (R&D) department. As a trusted advisor to executive leadership, this role requires a deep understanding of technical innovation, business operations, and cross-functional collaboration. The successful candidate will have a unique blend of technical expertise, program management skills, and strategic vision to drive business impact and growth. Twilio is a remote-first company, and this role offers the opportunity to work from anywhere in the US. The company's commitment to diversity, equity, and inclusion has created a vibrant and dynamic work environment that values diverse experiences and perspectives. The Senior Principal, Technical Program Management role reports to the Senior Vice President of R&D and will work closely with lead engineers, architects, and other stakeholders to drive technical innovation and strategy.What You Will Do
- Develop and execute multi-year technical roadmaps for high-impact programs that drive business growth and innovation
- Manage systemic complexity and high-stakes risk, serving as the primary technical point of contact for executive leadership
- Architect end-to-end execution frameworks, including global sequencing logic, multi-tier governance, and enterprise-grade operational success metrics
- Partner with lead engineers and architects to evaluate technical approaches and drive technical innovation
- Orchestrate cross-portfolio alignment, identifying and resolving structural misalignment between engineering roadmaps
- Develop and maintain strong relationships with stakeholders, including executive leadership, engineers, and architects
- Drive technical debt retirement and long-term platform health, ensuring sustainable delivery engines
- Identify and mitigate technical risks, developing contingency plans to ensure program success
- Collaborate with cross-functional teams to drive business outcomes and growth
What We Are Looking For
- 10+ years of experience in technical program management, with a focus on R&D and technical innovation
- Strong technical expertise in software development, with experience in programming languages such as Java, Python, or C++
- Experience with Agile development methodologies and version control systems such as Git
- Strong understanding of technical debt retirement and long-term platform health
- Excellent communication and collaboration skills, with experience working with cross-functional teams
- Strong leadership and management skills, with experience driving technical innovation and growth
- Experience with data analysis and reporting, with skills in tools such as Excel or Tableau
- Strong problem-solving skills, with experience identifying and resolving technical issues
Nice to Have
- Experience with AI and machine learning, with knowledge of tools such as TensorFlow or PyTorch
- Experience with cloud-based technologies, such as AWS or Azure
- Knowledge of cybersecurity principles and best practices
- Experience with DevOps and continuous integration/continuous deployment (CI/CD) pipelines
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Flexible PTO and vacation policy
- Remote work stipend and home office setup
- Access to training and development programs, including conferences and workshops
- Opportunity to work with a dynamic and innovative company, driving technical innovation and growth
- Collaborative and dynamic work environment, with a focus on diversity, equity, and inclusion
How to Stand Out
- Utilize tools such as Asana or Trello to showcase your program management skills and experience.
- Develop a strong understanding of technical debt retirement and long-term platform health, as these are key areas of focus for this role.
- Highlight your experience working with cross-functional teams, including engineers, architects, and stakeholders.
- Showcase your technical expertise, including programming languages and experience with Agile development methodologies.
- Be prepared to discuss your experience with data analysis and reporting, including tools such as Excel or Tableau.
- Highlight your leadership and management skills, including experience driving technical innovation and growth.
- Research Twilio's company culture and values, and be prepared to discuss how your skills and experience align with these principles.
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