Senior Product Designer - Financial Crimes

About the Role

The Financial Crimes team at Mercury plays a vital role in the company's mission to create a safer and more trustworthy financial platform. By designing systems that can detect unusual patterns and activity, the team helps to protect customers and prevent financial crimes. As a Senior Product Designer, you will be working closely with cross-functional teams, including product, engineering, and investigations, to contribute to strategy and roadmap.

The role is based in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States, offering the flexibility to work from anywhere. With a strong focus on remote work and digital skills, this role is ideal for candidates who are self-motivated, disciplined, and comfortable working in a fast-paced environment.

What You Will Do

• Design for complex, multi-stakeholder ecosystems, supporting internal teams like investigators and strategists as well as external partners such as banks and regulators with efficient, configurable, and high-quality tools.
• Balance risk detection, operational efficiency, and customer impact in systems where false positives and false negatives both carry real costs.
• Build a deep understanding of the technical and policy foundations behind how Mercury detects unusual activity, applies rules or thresholds, and decides when human review or action is required.
• Own the end-to-end design process: scoping projects, defining workflows, designing detailed interactions and visuals, and ensuring quality implementation.
• Craft designs from first principles, anticipating edge cases and failure modes to ensure resilience in high-stakes contexts.
• Prototype multiple UX and visual concepts, then refine toward the right solution.
• Conduct deep, contextual research with investigators, strategists, and cross-functional partners to uncover hidden work, manual workarounds, and operational pain points.
• Test designs with real users to validate comprehension, confidence, and decision quality in complex scenarios.
• Use research insights to shape product direction and system design, and inform team understanding and product direction.
• Partner closely with product, engineering, and investigations to contribute to strategy and roadmap.
• Drive alignment by crafting narratives and prototypes that bring clarity across audiences - from engineers to executives.
• Contribute to scalable design patterns that advance user outcomes and business goals, improving consistency, speed, and confidence as Mercury grows.

What We Are Looking For

• 7+ years of product design experience, with ownership of end-to-end projects in complex or ambiguous problem spaces.
• Experience with interaction design and systems thinking, especially building for multi-user, multi-modal, multi-step workflows that remain clear and usable under real-world constraints and edge cases.
• Comfort with designing alongside data-driven or automated systems and integrating AI or ML models into your products, including understanding how uncertainty and bias can impact design decisions.
• Strong understanding of UX principles, human-centered design, and user research methods.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Ability to balance multiple projects and priorities in a fast-paced environment.
• Strong portfolio that demonstrates your design process, problem-solving skills, and ability to design for complex systems.

Nice to Have

• Experience with design tools like Figma, Sketch, or Adobe XD.
• Knowledge of front-end development principles and coding languages like HTML, CSS, and JavaScript.
• Familiarity with Agile development methodologies and version control systems like Git.
• Experience working in a remote or distributed team environment.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work on high-impact projects that make a real difference in people's lives.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Flexible working hours and remote work options.
• Professional development opportunities, including training and conference sponsorships.
• Access to the latest design tools and technologies.
• Recognition and reward for outstanding performance and contributions.
• Comprehensive health insurance and benefits package.
• Generous paid time off and vacation policy.

• To stand out as a candidate, make sure your portfolio showcases your ability to design for complex systems and your understanding of UX principles and human-centered design.
• Be prepared to talk about your experience with data-driven design and how you've integrated AI or ML models into your previous work.
• Highlight your collaboration and communication skills, as these are essential for working effectively with cross-functional teams.
• Research the company and the role thoroughly to demonstrate your understanding of Mercury's mission and the Financial Crimes team's objectives.
• Be prepared to discuss your process for conducting user research and testing designs with real users.
• Consider reaching out to current or former employees to get a better sense of the company culture and what it's like to work at Mercury.